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Dell PowerEdge M620 is Unable to Update the Intel x520 or Intel i350 Card Firmware Using CMC or Lifecycle Controller

Article Summary: This article provides information on Dell PowerEdge M620 is unable to update the Intel x520 or Intel i350 cards firmware using CMC or Lifecycle Controller


Intel™ x520 and i350 card firmware updates fail when updating from 13.1.10 to 14.0.12 when using the PowerEdge™ M1000e Chassis Management Controller (CMC) to complete the update.

When the Intel x520 BnDC or mezzanine card is present with the Intel i350 card in a Dell™ M620 server, Intel firmware 14.0.12 will fail to install using CMC or Lifecycle Controller.

The Intel x520 is what causes this behavior, and will have to be updated manually in the operating system using a Windows or Linux DUP update file.

Note: You can remove the Intel 520 mezzanine or BnDC card and the Intel i350 firmware will update to 14.0.12 using CMC or lifecycle controller. However, it is necessary to update card firmware from 13.1.0 to 13.5.6 and then to 14.0.12, when using the CMC or Lifecycle Controller to do so.


Complete the following steps :
  1. Update the life cycle controller to version
  2. Update the Intel x520 card firmware using the Windows or Linux DUP to 14.0.12.
  3. Update the Intel i350 card firmware from 13.1.0 to 13.5.6 and then to 14.0.12, when using the CMC or Lifecycle Controller.

Once Intel x520 firmware is at 14.0.12 and Lifecycle Controller is at Future firmware updates for the x520 and i350 card will complete using CMC and Lifecycle Controller normally.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN285803

Last Date Modified: 08/11/2015 10:17 AM

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