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mobe_chang
2 Iron

今日要啟動avamar administrator出現錯誤

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Dear all:

今天要執行avamar時出現以下錯誤資訊

然後就沒有了,請問該怎麼辦呢

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Roger_Wu
5 Tungsten

Re: 今日要啟動avamar administrator出現錯誤

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这个错误有对应的KB:Avamar GUI failed to create sub-process https://support.emc.com/kb/196591

根据KB的说明,可能的原因有:

1. JRE未安装或安装目录有变更

2. Windows Registry中NtfsDisable8dot3NameCreation参数配置不正确

3. Avamar GUI图标快捷方式路径不正确

可以尝试以下步骤解决:

1. Right click Avamar GUI icon, choose parameter, you will see target link like this:
"C:\Program Files (x86)\avs\administrator\7.1.0.370\bin\mcgui.bat" C:\PROGRA~2\Java\jre7

2. Go to C:\PROGRA~2\Java\jre7 and make sure JRE is installed and javaw.exe is there, if not, please reinstall JRE and Avamar GUI.

3. Run "fsutil.exe behavior query disable8dot3" in Windows command prompt to check if 8dot3 is disabled, please refer to the following article to enable it. Please note, you may need a reboot.

NtfsDisable8dot3NameCreation
http://technet.microsoft.com/en-us/library/cc778996(WS.10).aspx

4. If the shortcut target is C:\Program Files (x86)\Java\jre7,  please change it to C:\PROGRA~2\Java\jre7.

mobe_chang
2 Iron

Re: 今日要啟動avamar administrator出現錯誤

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Hi roger:

感謝您,剛發現java更新過了,後來avamar administrator就不能用了,

我把avamar administraotr卸載重新安裝後可以使用了~

非常感謝

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