Greedy-Wolf
2 Iron

无法进行index的备份

客户端和服务器的数据可以备份并且数据可以恢复出来。但是index就无法备份一直显示为准备开始,任务无法停止。但是磁带显示为已经写完成了。手动停止后查看日志发现提示:95819的信息显示无法备份到制定的存储节点。这个需要加什么参数或者有什么解决方法吗?

我试过删除index文件夹结果是一样的

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Roger_Wu
4 Ruthenium

Re: 无法进行index的备份

提示 "95819的信息显示无法备份到制定的存储节点" 真搜不到对应的英文错误,可能的话把日志全文贴过来吧。

另外根据你的描述可以先参考下KB:

Cannot backup index https://support.emc.com/kb/418184 (需经销商权限)

Troubleshooting Client File Index Backup issues https://support.emc.com/kb/470293

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Greedy-Wolf
2 Iron

Re: 无法进行index的备份

98519:save: Unable to setup direct sve with server pwchbksz01.r1-core.r1.aig.net: retry needed.

98519:save: Unable to setup direct save with server pwchbksz01.r1-core.r1.aig.net: Automatically cancelling the save request.  'save' was unable to start the active session in 88492 seconds.  The elapsed time is over a day.  This may be due to the date/time being set incorrectly on the client..

90018:save: Cannot open a save session with NetWorker server 'pwchbksz01.r1-core.r1.aig.net': Automatically cancelling the save request.  'save' was unable to start the active session in 88492 seconds.  The elapsed time is over a day.  This may be due to the date/time being set incorrectly on the client.

这个是错误日志,有三台有问题,其中一台我昨天晚上有重新安装了一边,结果好了。就是在选择客户端单个文件夹备份的时候提示客户端版本不正确。

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Roger_Wu
4 Ruthenium

Re: 无法进行index的备份

这个错误提示可以参考看看KB: save: error, Automatically cancelling the save request. 'save' was unable to start the active session in 129888 seconds. The elapsed time is over a day. This may be due to the date/time being set incorrectly on the clien https://support.emc.com/kb/428204 (需经销商权限)

save: Cannot open a save session with NetWorker server '<NetWorker_Server>': Automatically cancelling the save request. 'save' was unable to start the active session in <system_time> seconds. The elapsed time is over a day. This may be due to the date/ https://support.emc.com/kb/427550

两条都提到了时间首先要同步,然后如果改了时间还不行就重装。所以客户那里是域环境吗?或者有无部署了NTP服务器?

重装的是新版本还是和原来一样的?这个帖子中提到新旧版本认证方式的不同也可能导致这个错误:Re: Cannot open a save session with NetWorker server

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Greedy-Wolf
2 Iron

Re: 无法进行index的备份

是域的环境,时间应该是一致的,但是安装服务器的团队是是中国本地的所以沟通比较慢。另外时间同步涉及到机器的BIOS时间吗?

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Roger_Wu
4 Ruthenium

Re: 无法进行index的备份

是官方的实施团队吗?本地团队不应该沟通更高效些么...

操作系统的时间和BIOS应该都是(几乎)同步的,操作系统如果能从NTP Server读取时间,就用NTP的时间;如果连不到NTP Server,就从BIOS读取时间。如果操作系统发现NTP时间与BIOS时间差距达到一定程度,则会更改BIOS时间。

还是前面提到的那个讨论帖,当初工程师是这么建议尝试排错的:Re: Cannot open a save session with NetWorker server

You need better information on what is causing the index backups to fail.  Suggest testing using the following steps:


  1. note the date and time
  2. determine what pool is used during backups.  Select a backup group with one or few clients, and use the following command, which will tell us what is being backed up, backup level, and pool to be used.
    • savegrp -pv (group name)
  3. Are there any appendable volumes for the pool indicated?  Check the jukebox using the NMC GUI, or from command line (Run as administrator) using:   nsrjb -v
  4. Start the index and bootstrap backup only:  savegrp -O -v (group name)
  5. After starting the backup, monitor in NMC for any Alert messages, and see if tapes are being loaded and showing "Ready for writing".
  6. After it completes, save the output to a file, and review.
  7. Check the NetWorker server's log file for additional information.
    • open command line in administration mode
    • change directory to the nsr\logs folder
    • render the log to a readable format using: nsr_render_log -S "mm/dd/yyyy hh:mm" daemon.raw  >test.txt 2>&1, where "mm/dd/yyyy hh:mm" is the date/time you noted.
  8. check the messages file as well.  This file is also in the nsr\logs directory

Hopefully this will help you to determine what the index backups are waiting for.

Greedy-Wolf
2 Iron

Re: 无法进行index的备份

客户是跨国公司,OS的安装是客户国外自己的IT安装的,而且域控制服务器和时间服务器安装和管理都是国外他们自己的团队管理。所以不好查,我现在又重新安装了,使用"run as administator"安装。

lihaiping
2 Iron

Re: 无法进行index的备份

在介质项 双击池  在右边勾选你无法备份索引的组 然后试试

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