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mobe_chang
2 Iron

AVAMAR+DD2500備份vmdk失敗(2)

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抱歉因為又有另一台出現另一個狀況,只好再開一個討論了,

事情是這樣,昨天的情況已解決後,在來備份另一台guest OS時,

出現底下錯誤:

       ummary

Session Information

  • Avamar Server: "172.16.1.88"

Log Files

Log #1: avvcbimage log 2015-05-19 04:06:51 CST [7.0.102-43 Linux-x86_64] (6 errors)

Log #2: avtar log 2015-05-19 04:07:23 CST [7.0.102-43 Linux-x86_64] (5 errors)

Log #3: BI6 ONE-DB-1431979200093 log 2015-05-19 04:06:51 CST [7.0.102-43 Linux-x86_64]

Errors and Exceptions

2015-05-19 04:57:42 avvcbimage Error <0000>: [IMG0010] PAX stream append ([V3700_VD4] DB/DB.vmdk) at sector offset 68674816 length 128 sectors=65536 failed (32) (Log #1)
2015-05-19 04:57:42
avtar Error <16709>: DDRInstance::Invoke - ddrmgr write failure result code: 5040 (Log #2)
2015-05-19 04:57:42
avtar FATAL <10566>: Terminating avtar because it failed to write data to stream, stream index: 13, DDR stream handle: 1008, DDR result code: 5040 desc: calling system(), returns nonzero, [stage:RSTAGE_WRAPUP/1 excode:EXIT_KILLED/166 skipwrap:f] (Log #2)
2015-05-19 04:57:42
avvcbimage Error <0000>: [IMG0010] pax_container::endfile(virtdisk-flat.vmdk,35161505792) returned problem:32 (Log #1)
2015-05-19 04:57:42
avvcbimage Error <0000>: [IMG0010] pax_container::enddir returned problem:32 (Log #1)
2015-05-19 04:57:42
avvcbimage Error <0000>: [IMG1003] Backup of [V3700_VD4] DB/DB.vmdk failed (Log #1)
2015-05-19 04:57:42
avvcbimage Error <0000>: [IMG0011] Avtar exited with 'code 166: session cancelled by Server' (Log #1)
2015-05-19 04:57:42
avtar Error <16709>: DDRInstance::Invoke - ddrmgr write failure result code: 5040 (Log #2)
2015-05-19 04:57:42
avtar FATAL <10565>: Failed to write data to stream, stream index: 13, DDR stream handle: 1008, DDR result code: 5040 desc: calling system(), returns nonzero. (Log #2)
2015-05-19 04:57:42
avtar FATAL <0000>: DDR encountered errors. (Log #2)
2015/05/18-20:57:42.52128
VcbImageBackupAssistThread DEBUG-INTERNAL ERROR <0001> assert error (uapp::staging().isExitCancel() || list == __null || skipped_ntfs_chunks), /local/jenkins/workspace/client_Hermosa_SLES11SP3-64/abs2/work/src/avclient/filepipe.cpp line 98 (Log #1

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版主
版主

Re: AVAMAR+DD2500備份vmdk失敗(2)

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Hi Mobe,

请看下面内容:

VMware Image backup failed with error: DDRInstance::Invoke - ddrmgr write failure result code: 5040

Backup failed with the following error about DDRinstance:

Error Log

============

2013-02-06 05:09:20 avtar Info <8688>: Status 2013-02-06 05:09:20, 8 files, 40.00 GB (8 files, 276.7 MB, 1.35% new) 301MB   8% CPU 21650604032 input bytes, VMFiles/2/virtdisk-flat.vmdk

2013-02-06 05:29:15 avtar Error <0000>: DDRInstance::Invoke - ddrmgr write failure result code: 5040

2013-02-06 05:29:15 avtar FATAL <10565>: Failed to write data to stream, stream index: 16, DDR stream handle: 1010, DDR result code: 5040 desc: calling system(), returns nonzero.

2013-02-06 05:29:15 avtar FATAL <0000>: DDR encountered errors.

2013-02-06 05:29:15 avtar Info <0000>: Starting graceful (staged) termination, DDR_ERROR event received (fatal severity) (wrap-up stage)

2013-02-06 05:29:15 avtar Error <0000>: DDRInstance::Invoke - ddrmgr write failure result code: 5040

2013-02-06 05:29:15 avtar FATAL <10566>: Terminating avtar because it failed to write data to stream, stream index: 16, DDR stream handle: 1010, DDR result code: 5040 desc: calling system(), returns nonzero, [stage:RSTAGE_WRAPUP/1 excode:EXIT_KILLED/166 skipwrap:f]

Affected Product: Avamar plug-in for VMware 6.1.0-333

The libDDBoost library was not properly replaced on the VMware Image proxy or it is possible that a non-updated proxy picked up the workorder.

LibDDBoost library version is shown as 2.4.0.2 in avtar.log. It should be 2.4.1.0 instead.

2013-02-06 04:54:12 avtar Info <0000>: Data Domain Engine (2.4.0.2 build 268577)

Use the following steps to resolve the issue:

1. Apply hotfix 38990 to update the LibDDBoost library on the following two locations:

/usr/local/avamarclient/lib/

/usr/local/avamarclient/bin/

2. Upgrade VMware image proxy to v6.1 GA or later version.

mobe_chang
2 Iron

Re: AVAMAR+DD2500備份vmdk失敗(2)

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Hi leo:

我的avamar proxy 好像是7.0如下圖,這樣是否就不需要再更新

error1.png

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版主
版主

Re: AVAMAR+DD2500備份vmdk失敗(2)

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7.0就不用再更新了~

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mobe_chang
2 Iron

Re: AVAMAR+DD2500備份vmdk失敗(2)

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這樣我該怎麼解這問題呢?

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版主
版主

Re: AVAMAR+DD2500備份vmdk失敗(2)

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正在研究解决方案,请稍等。

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版主
版主

Re: AVAMAR+DD2500備份vmdk失敗(2)

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Mobe,

从现有的日志中,还没办法找到合理的解决方法。

你这边能拨打EMC 800-819-0009 的支持电话寻求技术支持吗?这样处理起来可能会快一点。

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mobe_chang
2 Iron

Re: AVAMAR+DD2500備份vmdk失敗(2)

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Hi leo:

感謝您,我昨日有再嘗試一次,目前還在進行中,若這次失敗我就要來撥電話了,

另外請教,avamar備份VMDK時,會產生一個快照,

例如:我的備份排程在今天凌晨 4:00,

我看到在Vcenter的該主機快照內就會產生一個當時的一份快照,

所以備份時,avamar是在備份該份快照嗎?

error1.png

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版主
版主

Re: AVAMAR+DD2500備份vmdk失敗(2)

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Hi Mobe,

这个问题,如果能打电话寻求技术支持,处理起来可能会比较快。如果没法打电话,你也可以上传完整的日志。

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Roger_Wu
5 Tungsten

Re: AVAMAR+DD2500備份vmdk失敗(2)

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楼主最后问题解决了吗?欢迎来分享一下处理经验

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