在 Avamar Server 上，IDPA 升级到 2.3 失败，出现错误“Avamar EBR Server initialization failed”

版本：4

文章类型：
中断修复

目标受众：
级别 10 = 公用

上次发布时间：2020 年 3 月 12 日（星期四），20:28:10 GMT

总结：

本知识库文章将指导您解决在将 IDPA 升级到 版本 2.3 时，在 Avamar 上出现的升级失败问题。当 ACM 尝试在 Avamar 升级过程中重置 Avamar 上的密码箱时，可能会发生该问题。

问题：

在“avAppLevelUpgrade.log”日志文件中，我们看到以下错误消息：

RUNNING,17,Package AvPlatformOsRollup_2018-R4-v5 is ready for installation
RUNNING,18,Started installation of Backup server packages. This may take 40 minutes
RUNNING,19,AvamarUpgrade1820,AvPlatformOsRollup_2018-R4-v5 avp installation failed
RUNNING,20,Initializing Avamar EBR server
RUNNING,21,Avamar EBR Server initialization Failed
RUNNING,25,Successfully upgraded Backup Server
RUNNING,25,Preparing to upgrade Backup Server hotfix
RUNNING,26,Ready to upgrade Backup Server hotfix
RUNNING,26,Upgrading Backup Server hotfix


在“upgradeutility.log”日志文件中，我们看到以下错误：

2019-02-06 21:13:04,114 INFO  [upgrade-workflow-5]-util.ProcessBuilderExecutor: ERROR: main: another package is already active
2019-02-06 21:13:04,114 INFO  [upgrade-workflow-5]-av.AvamarUpgradeOperations: Failed to execute hot fix script. responseCode: 1
2019-02-06 21:13:04,114 INFO  [upgrade-workflow-5]-upgradeutil.UpgradeUtil: Getting latest progress percent from: /data01/tmp/patch/logs/status/avAppLevelUpgrade.log
2019-02-06 21:13:04,114 INFO  [upgrade-workflow-5]-upgradeutil.UpgradeUtil: prevPercent: 52 currentPercent: 44
2019-02-06 21:13:04,114 ERROR [upgrade-workflow-5]-av.AvamarRetryTask: Failed to upgrade Avamar.
com.emc.vcedpa.upgradeutil.common.exception.UpgradeException: Unable to upgrade Backup Server.
        at com.emc.vcedpa.upgradeutil.configure.av.AvamarUpgradeOperations.aveHotFix(AvamarUpgradeOperations.java:222)
        at com.emc.vcedpa.upgradeutil.configure.av.AvamarUpgradeOperations.upgrade(AvamarUpgradeOperations.java:166)
        at com.emc.vcedpa.upgradeutil.configure.av.AvamarRetryTask.run(AvamarRetryTask.java:56)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)


在 ACM GUI 上，我们看到以下警告消息：

原因：

发生此失败的原因是 Avamar Server 上出现密码箱重置失败。 

在 Avamar Server 上，路径 (/usr/local/avamar/var/avi/server_log) 下的 avinstaller.log.0 显示以下错误：

INFO: PollMessageSender sent: AvamarUpgrade20190206Feb021549504018 AvamarUpgrade20190206Feb021549504018.60013 2019/02/06-21:05:56.00982 Unable to reset lockbox - operation failed

Feb 06, 2019 9:05:57 PM com.avamar.avinstaller.process.handler.ServerScriptHandler$TaskProcessor run
WARNING: From err out: 02/06 21:05:56 error: Unable to reset lockbox - operation failed


此外，还可以在 Avamar Installation Manager 页面上检查失败以确认错误消息。

 

解决方案：

备注：

主要产品：

集成式数据保护一体机系列

产品：

集成式数据保护一体机系列、集成式数据保护一体机软件、集成式数据保护一体机、集成式数据保护一体机 2.3