CX4-120 SPS问题（急）

FALRE CODE是多少，R29有个bug，你可能需要完全shutdown整个机器，再boot起来。

MGMT server 也重新启过，故障还是没有变化！

flare operating  04.28.000.5.504

不会要shutdown整个阵列吧，上面的业务不可能停的

连接线应该是好的，sense cable也应该是好的，因为在测试SPS期间，navishpere中提示的错误信息在不断变化，如断电后，显示SPS removed，接上电时，显示为fault，等等，sense cable也换过。

现在遇上的情况上，SPS A一直故障，更换后也显示故障，后来给SPS B断了次电，现在显示的SPS B也为fault了，SPS B的所有线路都没有动过。

如果要reboot SP，请问对业务系统是否会有影响？

问题可能比较棘手了，这台故障的CX4-120和一台CX3-20做了同步mirror-view，两台EMC上，每个SP有一个光口用于mirror-view做了直连，因此，4-120上，SP A、SP B就只有一个口连接到光纤交换机上，如果重启SP，会导致连接到此SP上的主机失去通道，造成访问故障。

各位，还有什么办法解决吗？

楼上，这样的话按照https://community.emc.com/docs/DOC-13008的步骤收集下spcollect日志，联系技术支持看看log吧

FLARE版本太低了....查SPS只有排除法，见emc142094，我帮你把其中排错的那段帖出来了，根据你做的步骤，我看不power cycle是不行的了。如果觉得不行，那只能找技术支持看了，基本上结果一样。

Follow these troubleshooting steps:

1. Verify that all power connections are correct and fully seated:

• SPS A connects to the SPS serial port on SP-A.
• SPS B connects to the SPS serial port on SP-B.
• The AC power cord for SPE power supply A connects to the first power output of SPS A (the left-hand port when viewed from the back).
• The AC power cord for SPE power supply B connects to the first power output of SPS B (the left-hand port when viewed from the back).
• The SPSs connect to separate power distribution units (PDUs) in the cabinet. 
• The Vault DAE should only be powered from the second output on both of the SPS

2. Confirm the SPS is fully charged. If so, swap the sense cables between both SPSs to determine whether the SPS fault follows the cable. Replace the sense cable if the fault follows.

3. If the fault still exists, reboot the storage processor (SP) that has the SPS fault.

4. If rebooting the SP does not fix the SPS fault, replace the SPS.

5. After replacing the SPS if the fault persists, the next step would be to power cycle the array with technical assistance from EMC Customer Service Center.

6. The Power output of the SPS is monitored by the SPE or DPE Power Supply, which is why it is necessary to have this connected to the correct output of the SPS.  If the troubleshooting steps above do not resolve the issue, it may be necessary to replace the SPE or DPE Power Supply.

非常感觉各位！继续试各种方式，同时也联系技术支持！

设备在保的话，直接打EMC800好一点，希望能尽快解决问题！