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Premium Support Includes:

24x7 phone access to Premium Support experts and Dell online support center

Convenient weekday chat and email support

Onsite service after remote diagnosis2 within 1-2 business days

Expert technicians for hardware and software issues

Proactive automated detection and alerts for issues with Dell SupportAssist technology

Help and simple steps that show you how to:

Connect your device to existing networks

Use your operating system, including upgrading to the latest version

Connect to printers or other peripherals to your computer

Transfer or back-up your PC data

Setting up anti-virus learn more5

Help on popular software:

“Step-by-step” support for Dell branded software

Simple “how-to” instructions for software applications in the following

categories: browser, e-mail, productivity, financial, internet browser,

photo/video editing, DVD or PDF creation, and software such as Microsoft Office, McAfee Antivirus, Quicken or Adobe Photoshop

We will help you install, uninstall and reinstall all other software purchased from Dell not listed in above categories

SupportAssist features and onsite service are available on specific products1

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