미국 델에서 소유권 이전 관련 질문은 무조건 통화로만 가능한다고 합니다.

배터리 없는체로 사용한지 몃달은 지난거 같네요.

미국 델에 계속해서 온라인으로 1대1대화도 해보고 메일도 수차례 보내봤는데 

소유권 이전 문제는 특정부서에 전화해보라는 말밖에 안하네요?

한국쪽에서 어떻게 할 수 없나요? 

뭐 정 안된다고 하면 그냥 배터리 사서 제가 달게요 그냥 너무 추잡해서 더이상 못해먹겠네요.

10/03/2017 03:20:49PM Session Started with Agent (Nithin_R)
10/03/2017 03:20:49PM Jong Chan Lee: "Ownership Transfer"
10/03/2017 03:20:58PM Agent (Nithin_R): "Welcome to Dell Customer Care Chat! My name is Nithin."
10/03/2017 03:21:06PM Agent (Nithin_R): "Hello Jong. How are you doing today?"
10/03/2017 03:21:14PM Jong Chan Lee: "not bad"
10/03/2017 03:21:28PM Agent (Nithin_R): "How may I assist you today?"
10/03/2017 03:21:41PM Jong Chan Lee: "i will use google translation so"
10/03/2017 03:21:51PM Jong Chan Lee: "It can be a little late."
10/03/2017 03:22:07PM Agent (Nithin_R): "Sure, how may I assist you today?"
10/03/2017 03:22:56PM Jong Chan Lee: "I have a question about ownership transfer issue on my laptop."
10/03/2017 03:23:09PM Agent (Nithin_R): "I will help you with it."
10/03/2017 03:23:11PM Agent (Nithin_R): "May I have your dell order number or any dell identification number please?"
10/03/2017 03:23:13PM Jong Chan Lee: "I had purchased it on 2016 by purchasing agency. I did not know that I had to transfer ownership to repair my laptop. But a few months ago I realized that it was essential to get repairs after the swelling of my laptop's battery. However, transfer of owne"
&nbsp rship was rejected because the information was not right, and I found out that my account was locked as a result of my investigation into the Korean branch. The Korean branch told me that it would only be possible to repair the account if it had to be res
10/03/2017 03:23:35PM Jong Chan Lee: "my dell Service Tag: 55Z4P72 Express Service Code: 11245248398"
10/03/2017 03:23:56PM Agent (Nithin_R): "Thank you."
10/03/2017 03:24:18PM Agent (Nithin_R): "For verification purpose, may I please know the complete name as it appears on the account please?"
10/03/2017 03:26:00PM Jong Chan Lee: "wait sec"
10/03/2017 03:26:14PM Agent (Nithin_R): "Sure, Jong."
10/03/2017 03:27:43PM Jong Chan Lee: "What does ACCOUNT mean? Are you referring to the ID that is now joined to Dell or the customer number of your former owner?"
10/03/2017 03:28:03PM Agent (Nithin_R): "The former owner for the machine."
10/03/2017 03:28:24PM Jong Chan Lee: "IHA HORN KIM"
10/03/2017 03:28:32PM Agent (Nithin_R): "Thank you."
10/03/2017 03:28:39PM Jong Chan Lee: "i have packing slip"
10/03/2017 03:29:49PM Agent (Nithin_R): "Please contact the verification department at 1-866-383-4713. Their working hours are 8 AM to 8 PM CST, Mon to Fri and 8 AM to 5 PM CST, Sat and Sun."
10/03/2017 03:29:55PM Agent (Nithin_R): "They will be able to fix it."
10/03/2017 03:30:12PM Jong Chan Lee: "only can call? i want email"
10/03/2017 03:30:34PM Agent (Nithin_R): "We don't have other option. They're only available on call."
10/03/2017 03:31:13PM Agent (Nithin_R): "Is there anything else apart from this I may help you with?"
10/03/2017 03:31:36PM Jong Chan Lee: "Can I unlock my account when I contact the department?"
10/03/2017 03:32:05PM Agent (Nithin_R): "They will be able to assist you with it."
10/03/2017 03:32:14PM Agent (Nithin_R): "We cannot able give you the information on it."
10/03/2017 03:32:57PM Jong Chan Lee: "Maybe it's hard on the phone. I guess I'll have to find another way."
10/03/2017 03:33:30PM Jong Chan Lee: "Goodbye. Have a good day."
10/03/2017 03:33:36PM Agent (Nithin_R): "Thank you."
10/03/2017 03:33:42PM Agent (Nithin_R): "Thank you for choosing Dell. It was a pleasure assisting you. Have a great day! Bye!"
10/03/2017 03:34:47PM Agent (Nithin_R): "You may end the chat session in case you do not have any other query. Thank you for choosing Dell. Have a great Day."
10/03/2017 03:35:57PM Agent (Nithin_R): "You've indicated that there are no other issues you need my assistance with. With that in mind, I am disconnecting this session Thank you for choosing Dell. Have a great Day."
10/03/2017 03:35:59PM Session Ended
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