2 Bronze

AW2720HF, Aurora R10, does not appear in AWCC

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Hello,

I have this monitor AW2720HF that does not appear in AWCC (Alienware Command Center). My rig is Aurora R10 Ryzen edition. My keyboard and unit appear in AWCC but not the AW2720HF. I installed the drivers etc. still nothing. Can anyone help?

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5 Rhenium

Re: AW2720HF, Aurora R10, does not appear in AWCC

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Did you remember to connect the USB upstream cable? 

View solution in original post

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Moderator

Re: AW2720HF, Aurora R10, does not appear in AWCC

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Hi! Thank you for reaching out to us and we're deeply sorry about any issues that you might have encountered  with your Alienware Monitor and the Alienware Command Center, feel free to send us a DM with your service tag and we will be more than happy to assist you further. 

 

Looking forward to your message. 

 

Kind regards, 


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To help us troubleshoot, click my Dell-name and send me a private message with your Dell PC or Monitor Service Tag number

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5 Rhenium

Re: AW2720HF, Aurora R10, does not appear in AWCC

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Did you remember to connect the USB upstream cable? 

View solution in original post

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2 Bronze

Re: AW2720HF, Aurora R10, does not appear in AWCC

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Yes u a re right i forgot to connect that... thank you

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