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Last reply by 07-14-2022 Solved
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2 Bronze
2 Bronze
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AW2720HF, RTX 3090 Ti, tearing

I am able to use this AW2720HF for quite some time before this issue happens. It seems to be tearing but I know its not the GPU causing this. I own a 3090 Ti and I have RMA the GPU and everything in the thought it was the issue. I have gotten new DP cables and everything. I am still running into this issue. I am usually able to use the AW2720HF for quite some time before running into issues. This is very irritating given that I have tried everything. None of my other monitors are displaying this issue. Any answers? 

I am literally able to use the monitor for up to 12 hours usually with no issues, then boom today I am sure it was about 7 hours until this happened its always very random but its never right away.

alienware tearing.jpgalienware when turning off.jpgalien ware tearing'.jpgalien ware tearing.jpg

Solutions (2)

Accepted Solutions
Community Manager
276

First, have you transferred the "ownership" of the AW2720HF Service Tag from the reseller using the online form?

Second, power everything off. Disconnect the other two unknown model monitors from the RTX 3090 Ti. Test only the AW2720HF on all three RTX 3090 Ti DP 1.4 out ports and the HDMI 2.1 out port. Test both of the AW2720HF HDMI in ports.

Third, in your current setup, are all three monitors connecting to separate video out ports on the RTX 3090 Ti? Or are you trying to use MST daisy chain from one of the other two monitors to connect to the AW2720HF DP in port?


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127

Update Resolved= After completing troubleshooting, a DELL-Cares agent setup a part replacement.



Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

View solution in original post

Replies (6)
Community Manager
277

First, have you transferred the "ownership" of the AW2720HF Service Tag from the reseller using the online form?

Second, power everything off. Disconnect the other two unknown model monitors from the RTX 3090 Ti. Test only the AW2720HF on all three RTX 3090 Ti DP 1.4 out ports and the HDMI 2.1 out port. Test both of the AW2720HF HDMI in ports.

Third, in your current setup, are all three monitors connecting to separate video out ports on the RTX 3090 Ti? Or are you trying to use MST daisy chain from one of the other two monitors to connect to the AW2720HF DP in port?


Social Media Support

#IWork4Dell
Locate your Service Tag or Serial Number

2 Bronze
2 Bronze
262

I am the first owner of this monitor. I bought it from Best Buy in January and have not done any physical harmful things to it. It has been sitting on my monitor stand since I have received the pc and I have not tried HDMI cables. The DisplayPort should work fine. I used that port since I got it and around the end of April/start of May this has started to occur. But not instantly as I stated before, I am able to use the AW2720HF for long uses 7-14 hours and then the tearing will occur. Which is weird because if I didn't have the time to use it for long periods of times who knows if I would even run into this issue? I have always used it for long periods of time since I got the monitor. Worked fine the first 4 months and out of nowhere its just taking a <Profanity deleted. DELL-Admin> on me after long uses which should never happen. Every monitor has their own gold plated 3090 DisplayPort cable, very high end cables.

Community Manager
259

Best Buy is the first owner because Best Buy purchased it from Dell on October 27, 2021. You are the second owner so you must transfer the AW2720HF Service Tag into your name using the above form.

Dell will still need you to troubleshoot as per Second section above and try to replicate the issue.


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2 Bronze
2 Bronze
257

okay sorry i understand now what you mean, i have completed this

2 Bronze
2 Bronze
254

here is the result in only having the alienware connected and gaming on this and only this monitor being connected the whole time took about 3 hours for the tear to occur maybe 2:30 hours ONLY USING ALIENWARE.jpgonly using alienwareee.jpg

128

Update Resolved= After completing troubleshooting, a DELL-Cares agent setup a part replacement.



Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

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