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November 28th, 2018 12:00

AW3418DW, Alienware Gaming Monitor Control, lighting

I recently purchased this gaming monitor. I installed the Alienware Gaming Monitor Control Center as on the AW3418DW driver page. When I launch the application, it says to "Connect Alienware monitor" even though my monitor is connected to my PC Nvidia GTX 1060 3GB via a DP connection and shows up in the device manager as AW3418DW. I've restarted and reinstalled the application a few times. How can I correct this?

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54.2K Posts

November 29th, 2018 08:00

Is the AW3418DW USB upstream cable connected to the PC USB port?

2 Posts

December 2nd, 2018 11:00

Thanks Chris. The upstream cable was not connected. The monitor is now detected. Solved!

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