Alienware Desktops

[ADeRossi]

My Alienware Command Center isn't detecting any of my devices. That includes the AW610M mouse, AW510K keyboard or the Alienware monitor.

It was originally working with the keyboard and mouse but no longer. I've uninstalled, installed, installed drivers, reset computer and all those things numerous times with no luck. Any help would be appreciated. Thank you! 

[DELL-Cares]

We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.

[siepod]

I have exact same issue if somebody could assist please? Worked fine until Command Centre update and now not recognising keyboard or mouse and colours stuck on.

Regards,

Sie

[BLK9]

I am having the same issue that my Alienware accessories couldn't detect by Alienware Command Center.
Tried to reinstall the Alienware Command Center, however the issue still not solve and it still not detectable.
Look for advice please.

[KostasNK · Accepted solution]

You must install the cc components from dell website in order for you aw keyboard and mouse to connect to awcc...

[KostasNK · Accepted solution]

For example in order for alienware 510k keyboard to work with awcc you must also install the drivers found on this webpage:

https://www.dell.com/support/home/en-us/product-support/product/alienware-keyboard-aw510k/drivers

 The same goes with your mouse....

[markburv]

I thought it adds automatically from Microsoft Store, you just have to go there to get aplication update, no?

[KostasNK]

On the latest version due to some issues I have with my pc (AWCC does not report cpu speed,temp and usage) I unistalled it and after installation it did not see my aw keyboard and mouse, so I had to install the drivers myself...

[Firextremo]

Thank you u helped me alot!! 

[KaiserRahul]

This is the fix guys! Reinstall ACC and install the extra drivers from here