Alienware Aurora R7 Audio Problems

Hi there!

From time to time I have the problem that opening applications with audio takes forever and they are very slow until I start "Alienware Audio" and go to "Advanced" and "Restore Defaults".

Also when I try to open the audio/sound mixer it won't open until I restore to defaults using the method mentioned above.

I already tried uninstalling the Nvidia HD Audio driver but it did not get better.

Anybody else experiencing this?

Thanks in advance.

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4 Replies
fireberd
Diamond

Re: Alienware Aurora R7 Audio Problems

The regular PC audio is "Realtek".  NVIDIA is for HDMI audio.

What configuration do you usually use that is causing the problem?  Do you have Realtek enabled and set as the Default "Recording" device? (and "Speakers" as default playback device). 

 



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Dell Inspiron 15 - 5577 Laptop

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Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 3 Recordng Studio Software.

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Re: Alienware Aurora R7 Audio Problems

I always have a displayport cable connected to my display that I sometimes use for audio but usually I have my G35 headset connected and it is set as recording and playback device.

Also the Nvidia HD Audio Driver seems to get reinstalled after each reboot.

I think I tried unplugging the headset and using the HD audio driver (my display) as the playback device and the problem occured too.

Not sure what to do.

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fireberd
Diamond

Re: Alienware Aurora R7 Audio Problems

You can disable devices in the Device Manager, e.g. the NVIDIA audio. 

With the USB headset, that does not use the PC audio (or HDMI audio) as it takes digital audio directly and converts it to (hearable) audio in the headset.  

If you are not using the display port, remove the cable to avoid any potential issues. 



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 3 Recordng Studio Software.

Dell SE2717HR 27" Monitor

Member of Nashville based R.O.P.E.

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Tesla1856
Diamond

Re: Alienware Aurora R7 Audio Problems


BeverlyPhills wrote:

I always have a displayport cable connected to my display that I sometimes use for audio but usually I have my G35 headset connected and it is set as recording and playback device.

Also the Nvidia HD Audio Driver seems to get reinstalled after each reboot.

I think I tried unplugging the headset and using the HD audio driver (my display) as the playback device and the problem occured too.

Not sure what to do.


Yes, use DisplayPort (cable and socket) for monitor.

If you have external analog speakers, they should be connected to the back of the Aurora-R7 ... NOT the monitor.

As Fireberd says ... USB Headsets have their own "sound card" in their cable, and also their own drivers. I suggest you keep them dis-connected during trouble-shooting this because they are un-related and just complicate things.

If you are still having trouble, I suggest you clean-install these drivers:

- Intel HD-Graphics (on-board)
- Nvidia Graphics (dedicated)
- Sound Card (on-board)

 


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