1 Copper

Alienware R10 randomly shutdown

Hi guys, I found a problem with my Alienware R10 bought 2 months ago. Every time I am playing a videogame, there will no monitor signal output anymore. When I reboot it, it cannot boot with the power button blinking in white like blinking, blinking____blinking. I called technical support 3 times. They told me to do the CMOS jumper and every time it helps reboot. But this problem will still happen if I play video games. The desktop has passed the diagnostic and assistant hardware scan. I am so confused. Can anyone help me fix this problem?

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2 Bronze

Hi,

Uninstall your GPU software and download GPU software again and reinstall. Hopefully that will resolve your problem.

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