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a4567
Copper

Alienware X51 - Freeze/Crash on startup

Hello

Recently my X51 freezes and reboots almost immediately following startup. Having done so, it will then run fine for the rest of the session. I have run ePSA/Diagnostics and got the following result:

ERROR CODE: 2000-01 42

VALIDATION: 77498

HARD DRIVE 0 S/N Z1E2W97X

SHORT SELF TEST UNSUCCESSFUL

Could someone please help me with

1. Does the diagnostic test necessarily explain the freeze problem or do I have two problems here?

2. Any other advice on the freeze/restart issue

Many thanks 

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1 Reply
Moderator
Moderator

Re: Alienware X51 - Freeze/Crash on startup

Hi @a4567,

The code error is reporting that the hard drive has problems, looks like you'll need to replace it.

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