Alienware Desktops

Last reply by 03-17-2021 Solved
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Area-51 R2, AWCC, problems

Hi guys,

I got some problems with using Alien FX when I open it, it showed  "object reference not set to an instance of an object". And now there is no light turning up. And I have tried reinstalling new and posted AWCC and update bios. By the way. It's a Area-51 R2 with windows 10.

Solution (1)

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8 Platinum
2849



The trick to fixing AlienFX/Thermal-Controller problems on any Alienware desktop is first determining whether you have a hardware problem or software problem (so you know where to focus your troubleshooting efforts).
Hardware - Motherboard, cables, MIO-Board (partially virtualized these days). It's rare, but bad Liquid-Coolers and Dell fans can cause various strange problems.
Software - Windows itself, drivers, Dot-Net Framework, and the many versions of Alienware Command Center itself.

The old machines had large/full MIO-Boards (with micro-controllers). Obviously, those communicated with the MB over USB. I think some communication on all of them is over I2C-Bus.

Only the Area51-R1 and Aurora-R1/R2 came with a proper Diagnostic tool to test MIO-Board hardware (properly, outside of Windows). 

https://www.dell.com/community/Alienware-General-Read-Only/Command-Center-2-7-25-0-Will-not-display-...

About the closest I've seen since is running ePSA (outside of Windows) on an Aurora R5/R6/R7. Nothing for the LED's, but you can at least tell (with about 90% accuracy) whether or not your liquid-cooler and fans are working/reporting properly.

https://www.dell.com/community/Alienware-Desktops/My-Aurora-R6-The-Adventure-Continues/m-p/6063705/h...

I don't have an Area51-R2. I don't think anyone has ever posted a proper trouble-shooting work-flow for it (especially not for the AlienFX-Lighting). Dell-Chris-M did have one, and he posted these:

https://www.dell.com/community/Alienware-Desktops/CPU-Z-GPU-Z-Core-Temp-SpeedFan-Area-51-R2/m-p/6180...

And I also have this from my notes:

2014 Area 51-R2 ePSA results

* From within Windows 10, click Start icon- Restart
* Slowly tapped F12
* Using wired USB mouse, click Enter ePSA
* Quick Test runs automatically
* Press Esc to exit Memory test
* Using wired USB mouse, click the top Results tab
* Using wired USB mouse, click Exit- OK

Results page = https://ibb.co/i75539

That's all I have. Check those links for related troubleshooting tips and suggested related procedures. 

This MIO-Board/AW-CC stuff usually works pretty good. Only the Alienware Engineers really know how all this alien-tech works.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.

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Replies (4)
2 Bronze
2 Bronze
2858

Could anybody can help me 

8 Platinum
2850



The trick to fixing AlienFX/Thermal-Controller problems on any Alienware desktop is first determining whether you have a hardware problem or software problem (so you know where to focus your troubleshooting efforts).
Hardware - Motherboard, cables, MIO-Board (partially virtualized these days). It's rare, but bad Liquid-Coolers and Dell fans can cause various strange problems.
Software - Windows itself, drivers, Dot-Net Framework, and the many versions of Alienware Command Center itself.

The old machines had large/full MIO-Boards (with micro-controllers). Obviously, those communicated with the MB over USB. I think some communication on all of them is over I2C-Bus.

Only the Area51-R1 and Aurora-R1/R2 came with a proper Diagnostic tool to test MIO-Board hardware (properly, outside of Windows). 

https://www.dell.com/community/Alienware-General-Read-Only/Command-Center-2-7-25-0-Will-not-display-...

About the closest I've seen since is running ePSA (outside of Windows) on an Aurora R5/R6/R7. Nothing for the LED's, but you can at least tell (with about 90% accuracy) whether or not your liquid-cooler and fans are working/reporting properly.

https://www.dell.com/community/Alienware-Desktops/My-Aurora-R6-The-Adventure-Continues/m-p/6063705/h...

I don't have an Area51-R2. I don't think anyone has ever posted a proper trouble-shooting work-flow for it (especially not for the AlienFX-Lighting). Dell-Chris-M did have one, and he posted these:

https://www.dell.com/community/Alienware-Desktops/CPU-Z-GPU-Z-Core-Temp-SpeedFan-Area-51-R2/m-p/6180...

And I also have this from my notes:

2014 Area 51-R2 ePSA results

* From within Windows 10, click Start icon- Restart
* Slowly tapped F12
* Using wired USB mouse, click Enter ePSA
* Quick Test runs automatically
* Press Esc to exit Memory test
* Using wired USB mouse, click the top Results tab
* Using wired USB mouse, click Exit- OK

Results page = https://ibb.co/i75539

That's all I have. Check those links for related troubleshooting tips and suggested related procedures. 

This MIO-Board/AW-CC stuff usually works pretty good. Only the Alienware Engineers really know how all this alien-tech works.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
2840

Well i will try it when i back home but by the way thanks a lot

1020

I know that this thread is a bit old at this point, but I was also having trouble getting the lights to work on my Alienware Area-51 R2 case after upgrading to Windows 10 (or at least I think that is what caused the issue).  I uninstalled/reinstalled Alienware Command Center, etc., to no avail.  

However, I just realized that if I right-click on the Command Center in the system tray and adjust brightness control down (it had been set at the highest level), then suddenly the case lights work again.  Couldn't be an easier solution ... of course, I hope that I didn't just jinx myself!  

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