Alienware Desktops

[capa3400]

Hi, so the problem I'm having is the upper fan on my area 51 R2 is not responding to anything in the command center, it just sits there on idle with the fixed or use fan curve. So, anybody else have this problem and know what it could be?  I reinstalled the command center 3 times and also tried to install the previous version, but due to a compatibility issue it wouldn't install. I also ran the epsa test and nothing showed to be a problem.

[Alienware - Rodrigo]

Hi, 

Send me your Service Tag in a PM, so we can look into this. 

[capa3400]

Ok, will send pm service tag

[capa3400]

Where is the PM tab

[Tesla1856]

---

@capa3400wrote:

Hi, so the problem I'm having is the upper fan on my area 51 R2 is not responding to anything in the command center, it just sits there on idle with the fixed or use fan curve. So, anybody else have this problem and know what it could be?  I reinstalled the command center 3 times and also tried to install the previous version, but due to a compatibility issue it wouldn't install. I also ran the epsa test and nothing showed to be a problem.

---

On Manual Curve, what sensor are you using? Try the CPU as a test.

[capa3400]

I tried with the CPU sensor and raised the bar so it should make the fan rev up, but no response from it. The other guy said to PM him my service tag, but where is the PM option? I also reinstalled the command center like 3 times and no change.

[Tesla1856]

---

@capa3400wrote:

I tried with the CPU sensor and raised the bar so it should make the fan rev up, but no response from it. The other guy said to PM him my service tag, but where is the PM option? I also reinstalled the command center like 3 times and no change.

---

Hmm.

I don't have an Area51-R2 (but I have a couple of Auroras).

... this "Upper Fan" as you call it ... it's not the Liquid-Cooler's Radiator-Fan is it?

[capa3400]

No, it's the top chassis fan that directs air onto the memory and air back to the CPU radiator that is mounted top back.

[Tesla1856]

---

@capa3400wrote:

No, it's the top chassis fan that directs air onto the memory and air back to the CPU radiator that is mounted top back.

---

OK, no problem.

So, you are running Windows-10 64bit ?

What version of Alienware Command Center are you running, and have you tried a clean-install of it? 

[capa3400]

It's Windows 10 64 bit and I've tried reinstalling the command center 3 times from Dell's website where you get the drivers for your machine. I also tried reinstalling the previous version of the command center, but it would not install because of some compatibility issue. Now the bottom fan works as it should by either using the fixed option for the speed, or using the graph. The top fan did work right for awhile up until about 3 months ago or so.