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Last reply by 05-03-2019 Unsolved
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7316

Area-51 R2, AWCC, upper fan idle

Hi, so the problem I'm having is the upper fan on my area 51 R2 is not responding to anything in the command center, it just sits there on idle with the fixed or use fan curve. So, anybody else have this problem and know what it could be?  I reinstalled the command center 3 times and also tried to install the previous version, but due to a compatibility issue it wouldn't install. I also ran the epsa test and nothing showed to be a problem.

Replies (21)
6018

Hi, 

Send me your Service Tag in a PM, so we can look into this. 


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6001

Ok, will send pm service tag

5996

Where is the PM tab

8 Platinum
5984


@capa3400wrote:

Hi, so the problem I'm having is the upper fan on my area 51 R2 is not responding to anything in the command center, it just sits there on idle with the fixed or use fan curve. So, anybody else have this problem and know what it could be?  I reinstalled the command center 3 times and also tried to install the previous version, but due to a compatibility issue it wouldn't install. I also ran the epsa test and nothing showed to be a problem.


On Manual Curve, what sensor are you using? Try the CPU as a test.


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5979

I tried with the CPU sensor and raised the bar so it should make the fan rev up, but no response from it. The other guy said to PM him my service tag, but where is the PM option? I also reinstalled the command center like 3 times and no change.

5971


@capa3400wrote:

I tried with the CPU sensor and raised the bar so it should make the fan rev up, but no response from it. The other guy said to PM him my service tag, but where is the PM option? I also reinstalled the command center like 3 times and no change.


Hmm.

I don't have an Area51-R2 (but I have a couple of Auroras).

... this "Upper Fan" as you call it ... it's not the Liquid-Cooler's Radiator-Fan is it?


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
5960

No, it's the top chassis fan that directs air onto the memory and air back to the CPU radiator that is mounted top back.

5958


@capa3400wrote:

No, it's the top chassis fan that directs air onto the memory and air back to the CPU radiator that is mounted top back.


OK, no problem.

So, you are running Windows-10 64bit ?

What version of Alienware Command Center are you running, and have you tried a clean-install of it? 


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
5944

It's Windows 10 64 bit and I've tried reinstalling the command center 3 times from Dell's website where you get the drivers for your machine. I also tried reinstalling the previous version of the command center, but it would not install because of some compatibility issue. Now the bottom fan works as it should by either using the fixed option for the speed, or using the graph. The top fan did work right for awhile up until about 3 months ago or so.

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