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Last reply by 06-18-2022 Unsolved
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Aurora R10, Windows 11, AWCC 5.4.35.0, .NET error

I've been getting this error for a while, usually when I change settings in the control panel. I changed my mouse cursor recently and after hitting reply I get this error. The mouse does change, but when I restart my computer it goes away. (I don't understand anything about the error, I'm not the smartest) 

System.NullReferenceException: Object reference not set to an instance of an object.
at Alienware_Peripherals.Core.Device.SettingsDevice.ReadOSLevelSettings()
at Alienware_Peripherals.Core.Device.SettingsDevice.onMouseWmSettingChangeUpdateEvent(String interfaceName)
at Alienware_Peripherals_Common.MouseWmSettingChangeUpdateEventHandler.Invoke(String interfaceName)
at Alienware_Peripherals_Common.MouseWmSettingChangeNotifier.messageCallBack(Object state)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4470.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
----------------------------------------
AWCC.Background.Server
Assembly Version: 5.4.35.0
Win32 Version: 5.4.35.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20Command%20Center/AWCC.Background.Server.exe
----------------------------------------
AWCC.NetTools
Assembly Version: 5.4.35.0
Win32 Version: 5.4.35.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20Command%20Center/AWCC.NetTools.DLL
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4488.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4488.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4395.0 built by: NET48REL1LAST_B
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
AWCC.FX.DeviceDiscovery.Win32
Assembly Version: 5.4.35.0
Win32 Version: 5.4.35.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20Command%20Center/AWCC.FX.DeviceDiscovery.Win32.DLL
----------------------------------------
AWCC.RPC.Win32
Assembly Version: 1.0.1.0
Win32 Version: 5.4.35.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20Command%20Center/AWCC.RPC.Win32.DLL
----------------------------------------
AWCC.RPC.Win32.Interfaces
Assembly Version: 5.4.35.0
Win32 Version: 5.4.35.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20Command%20Center/AWCC.RPC.Win32.Interfaces.DLL
----------------------------------------
AWCC.Service.Interfaces
Assembly Version: 5.4.35.0
Win32 Version: 5.4.35.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20Command%20Center/AWCC.Service.Interfaces.DLL
----------------------------------------
AWCC.Win32.Helper
Assembly Version: 1.0.1.0
Win32 Version: 5.4.35.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20Command%20Center/AWCC.Win32.Helper.DLL
----------------------------------------
AWCC.PM.Domain
Assembly Version: 5.4.35.0
Win32 Version: 5.4.35.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20Command%20Center/AWCC.PM.Domain.DLL
----------------------------------------
AWCC.UpdateService
Assembly Version: 5.4.35.0
Win32 Version: 5.4.35.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20Command%20Center/AWCC.UpdateService.DLL
----------------------------------------
System.Configuration
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4341.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4470.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Xml
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4161.0 built by: NET48REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Runtime.Remoting
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4161.0 built by: NET48REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.Remoting/v4.0_4.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll
----------------------------------------
AWCC.FX.Core.Win32
Assembly Version: 1.0.9.0
Win32 Version: 1.0.9.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20Command%20Center/AWCC.FX.Core.Win32.DLL
----------------------------------------
AWCCToastNotificationWin32
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20Command%20Center/AWCCToastNotificationWin32.DLL
----------------------------------------
AWCC.Macro.Engine
Assembly Version: 5.4.35.0
Win32 Version: 5.4.35.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20Command%20Center/AWCC.Macro.Engine.DLL
----------------------------------------
System.Management
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4435.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Management/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Management.dll
----------------------------------------
System.Web
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4494.0 built by: NET48REL1LAST_B
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_64/System.Web/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
Windows.ApplicationModel
Assembly Version: 255.255.255.255
Win32 Version: 10.0.10011.16384
CodeBase: file:///C:/WINDOWS/system32/WinMetadata/Windows.ApplicationModel.winmd
----------------------------------------
Windows.Management
Assembly Version: 255.255.255.255
Win32 Version: 10.0.10011.16384
CodeBase: file:///C:/WINDOWS/system32/WinMetadata/Windows.Management.winmd
----------------------------------------
System.Runtime
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4161.0
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Runtime/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Runtime.dll
----------------------------------------
Windows.Foundation
Assembly Version: 255.255.255.255
Win32 Version: 10.0.10011.16384
CodeBase: file:///C:/WINDOWS/system32/WinMetadata/Windows.Foundation.winmd
----------------------------------------
System.Runtime.WindowsRuntime
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4161.0 built by: NET48REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.WindowsRuntime/v4.0_4.0.0.0__b77a5c561934e089/System.Runtime.WindowsRuntime.dll
----------------------------------------
AWCC.FX.Core.Metadata.Win32
Assembly Version: 5.4.35.0
Win32 Version: 5.4.35.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20Command%20Center/AWCC.FX.Core.Metadata.Win32.DLL
----------------------------------------
Newtonsoft.Json
Assembly Version: 11.0.0.0
Win32 Version: 11.0.2.21924
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20Command%20Center/Newtonsoft.Json.DLL
----------------------------------------
System.Numerics
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4161.0 built by: NET48REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Numerics/v4.0_4.0.0.0__b77a5c561934e089/System.Numerics.dll
----------------------------------------
System.Runtime.Serialization
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4455.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.Serialization/v4.0_4.0.0.0__b77a5c561934e089/System.Runtime.Serialization.dll
----------------------------------------
System.Data
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4455.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_64/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
Martell_VID_04F2_PID_1830_22
Assembly Version: 1.1.22.0
Win32 Version: 1.1.22.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20CC%20Components%20for%20AWCC/CommDlls/Martell_VID_04F2_PID_1830_22.dll
----------------------------------------
Alienware_Peripherals_Common
Assembly Version: 1.1.22.0
Win32 Version: 1.1.22.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20CC%20Components%20for%20AWCC/CommDlls/Alienware_Peripherals_Common.DLL
----------------------------------------
Alienware_Peripherals_Metadata
Assembly Version: 1.1.22.0
Win32 Version: 1.1.22.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20CC%20Components%20for%20AWCC/CommDlls/Alienware_Peripherals_Metadata.DLL
----------------------------------------
Newtonsoft.Json
Assembly Version: 10.0.0.0
Win32 Version: 10.0.3.21018
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20CC%20Components%20for%20AWCC/CommDlls/Newtonsoft.Json.DLL
----------------------------------------
Tully_VID_04F2_PID_1831_22
Assembly Version: 1.1.22.0
Win32 Version: 1.1.22.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20CC%20Components%20for%20AWCC/CommDlls/Tully_VID_04F2_PID_1831_22.dll
----------------------------------------
TullyRGB_VID_04F2_PID_1968
Assembly Version: 1.1.22.0
Win32 Version: 1.1.22.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20CC%20Components%20for%20AWCC/CommDlls/TullyRGB_VID_04F2_PID_1968.dll
----------------------------------------
Yrel_VID_04F2_PID_1665_21
Assembly Version: 1.1.22.0
Win32 Version: 1.1.22.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20CC%20Components%20for%20AWCC/CommDlls/Yrel_VID_04F2_PID_1665_21.dll
----------------------------------------
Durotan_VID_04F2_PID_1666_21
Assembly Version: 1.1.22.0
Win32 Version: 1.1.22.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20CC%20Components%20for%20AWCC/CommDlls/Durotan_VID_04F2_PID_1666_21.dll
----------------------------------------
Guldan_VID_04CA_PID_00A5_21
Assembly Version: 1.1.22.0
Win32 Version: 1.1.22.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20CC%20Components%20for%20AWCC/CommDlls/Guldan_VID_04CA_PID_00A5_21.dll
----------------------------------------
Tyrion_VID_0461_PID_4e9f_21
Assembly Version: 1.1.22.0
Win32 Version: 1.1.22.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20CC%20Components%20for%20AWCC/CommDlls/Tyrion_VID_0461_PID_4e9f_21.dll
----------------------------------------
Blackhand2_VID_04CA_PID_00B0_21
Assembly Version: 1.1.22.0
Win32 Version: 1.1.22.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20CC%20Components%20for%20AWCC/CommDlls/Blackhand2_VID_04CA_PID_00B0_21.dll
----------------------------------------
Blackhand_VID_04CA_PID_00A6_21
Assembly Version: 1.1.22.0
Win32 Version: 1.1.22.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20CC%20Components%20for%20AWCC/CommDlls/Blackhand_VID_04CA_PID_00A6_21.dll
----------------------------------------
GregorDongle_VID_0461_PID_4ec0_21
Assembly Version: 1.1.22.0
Win32 Version: 1.1.22.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20CC%20Components%20for%20AWCC/CommDlls/GregorDongle_VID_0461_PID_4ec0_21.dll
----------------------------------------
Snow_VID_0461_PID_4E9E_21
Assembly Version: 1.1.22.0
Win32 Version: 1.1.22.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20CC%20Components%20for%20AWCC/CommDlls/Snow_VID_0461_PID_4E9E_21.dll
----------------------------------------
AWCC.FX.Core.Code.Win32
Assembly Version: 5.4.35.0
Win32 Version: 5.4.35.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20Command%20Center/AWCC.FX.Core.Code.Win32.DLL
----------------------------------------
AWCC.FX.API.PID0x531
Assembly Version: 5.4.35.0
Win32 Version: 5.4.35.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20Command%20Center/AWCC.FX.API.PID0x531.DLL
----------------------------------------
AWCC.FX.API.Core
Assembly Version: 1.0.11.0
Win32 Version: 1.0.11.0
CodeBase: file:///C:/Program%20Files/Alienware/Alienware%20Command%20Center/AWCC.FX.API.Core.DLL

Replies (4)
8 Platinum
198

What exact Alienware model?

What version of Windows?

What version of Alienware Command Center ?


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
189

Alienware Aurora Ryzen Edition r10

Windows 11 Version 21H2

Alienware Command Center Version 5.4.35.0

151


@rorosei wrote:

Alienware Aurora Ryzen Edition r10

Windows 11 Version 21H2

Alienware Command Center Version 5.4.35.0


Looks to be a problem with AW-CC v5.4.x and Windows-11 (and/or the versions of .Net allowed to be installed there). Maybe some corrupt files, or maybe a Windows-11 compatibility problem that slipped into programming code.

Try:

- Uninstalling any and all current version of AW-CC (and any AW-CC Plugins).

- Reboot.

- Be sure your versions of .Net are installed and working

- Clean-Install proper AW-CC for your machine. Reboot.

Now, if your AW-CC is one of those versions that comes from Microsoft-App-Store (and constantly updates itself ... like other Microsoft Apps) ... well, I don't have much experience with those. 

I can tell you what works.
Aurora R6, Windows 11 Pro 64-bit v.21H2,  AW-CC v4.8.23 . Works perfectly (including with my wired-USB Logitech Gaming mouse). 

AW-CC v4.8.23 is a conventional installer file (you download it from Dell and install it). It does not update-itself without permission. It does not show/control mice or other peripherals ... all that is done in Windows Control Panel/Settings (where it belongs).


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
3 Argentum
173

The important thing is the model of the mouse, is it alienware ? which model?

Is it detected in awcc ?

 

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