isomorph_
2 Bronze

Aurora R11, AWCC.Background.Service takes over a CPU core

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A reinstall will fix this until I restart, and then it always comes back, no matter what I do. I have uninstalled and reinstalled AWCC multiple times. Also. AWCC.exe will just start taking over my RAM until it controls many gigabytes so there seems to be a memory leak here. The software that comes with this computer can't be this bad? Is there something I can try to make things work the way they should?

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isomorph_
2 Bronze

Re: Aurora R11, AWCC.Background.Service takes over a CPU core

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Hi, I think I solved this issue by updating components within AWCC. It was asking for admin so it could update, and I didn't notice it going to the windows notification area thing. I had updated it multiple times so I'm not sure why it's working now but I'm glad it is!

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markburv
3 Zinc

Re: Aurora R11, AWCC.Background.Service takes over a CPU core

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Thanks for the info @isomorph_ , that may help me.

It is possible in some situations that these AWCC may take some processor (10-20%) constantly on a WMI process. It does seem that an uninstall/reinstall of both AWCC and Components fixes this.

I have seen this recently on my R3 due to having a A610 mouse on it requiring the new AWCC (after R4 I think) to configure the mouse and the old R3 AWCC for the case/cpu management. I have uninstalled the latest AWCC and components and my processor is back to idling and nothing on the WMI process.

I do however need to test further, I plan on reinstalling AWCC and components and see if WMI hogs some CPU when all bits are stable and running, AWCC (comes with Service) and Components installed 🙂

Just some backgound about AWCC.

AWCC runs as administrator. There is a service attached. it requires admin permissions to update components 🙂

image.png

Just a scenario to demonstrate, stop the service, close AWCC, start AWCC it will start the service and ask if you will allow it to access your computer with admin permissions. You will be back as before.

The AWCC service will automatically start when you start windows and controls and monitors your system.

AWCC is made up of three parts, the client interface, a service and another seperate software known as "Components".

The client is for changing the configuration settings, whether directly for the service without a restart, or directly into the BIOS with a restart like for changing clocks.

 

__________________
- Dell user since 1999, Alienware user since 2012, R3, AW17, R8
- Community member since 2015, just trying to be of some help 🙂

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2 Replies
isomorph_
2 Bronze

Re: Aurora R11, AWCC.Background.Service takes over a CPU core

Jump to solution
Hi, I think I solved this issue by updating components within AWCC. It was asking for admin so it could update, and I didn't notice it going to the windows notification area thing. I had updated it multiple times so I'm not sure why it's working now but I'm glad it is!

View solution in original post

markburv
3 Zinc

Re: Aurora R11, AWCC.Background.Service takes over a CPU core

Jump to solution

Thanks for the info @isomorph_ , that may help me.

It is possible in some situations that these AWCC may take some processor (10-20%) constantly on a WMI process. It does seem that an uninstall/reinstall of both AWCC and Components fixes this.

I have seen this recently on my R3 due to having a A610 mouse on it requiring the new AWCC (after R4 I think) to configure the mouse and the old R3 AWCC for the case/cpu management. I have uninstalled the latest AWCC and components and my processor is back to idling and nothing on the WMI process.

I do however need to test further, I plan on reinstalling AWCC and components and see if WMI hogs some CPU when all bits are stable and running, AWCC (comes with Service) and Components installed 🙂

Just some backgound about AWCC.

AWCC runs as administrator. There is a service attached. it requires admin permissions to update components 🙂

image.png

Just a scenario to demonstrate, stop the service, close AWCC, start AWCC it will start the service and ask if you will allow it to access your computer with admin permissions. You will be back as before.

The AWCC service will automatically start when you start windows and controls and monitors your system.

AWCC is made up of three parts, the client interface, a service and another seperate software known as "Components".

The client is for changing the configuration settings, whether directly for the service without a restart, or directly into the BIOS with a restart like for changing clocks.

 

__________________
- Dell user since 1999, Alienware user since 2012, R3, AW17, R8
- Community member since 2015, just trying to be of some help 🙂

View solution in original post