13 Posts
6
17625
Aurora R12, keeps freezing
My almost new Aurora R12 (i7 11700F, 3080 RTX) keeps freezing up. Started a couple of weeks ago and it was just once every few days, then it went to every day, and now it's every couple of hours. Everything just freezes up on the display, audio stops, no response from input devices (keyboard/mouse). I am in contact with support and ran thru all their initial diagnostic steps but just throwing it out here in case anyone has experienced similar issues or has seen anyone posting similar issues. I do see a lot of Warnings in the Event Log for the PCI Express Root Port #6 or something and it keeps logging something about it being a corrected hardware error. Not sure if that really means anything or not.
Anyways, just posting here to see if anyone knows anything about this.
Thanks.
PlaceboC7
17 Posts
0
April 25th, 2022 14:00
Interesting this BIOS update only exists on the Canadian support page. Don't know what is up with that.
evilm1ke
12 Posts
0
April 25th, 2022 17:00
This is EXACTLY the issue I experienced!
I know you're reluctant to roll back to Windows 10, but I was back up and running in almost no time. I keep my games on a separate drive, so I didn't have to reinstall them, so that may take a bit. I'm just glad the system is stable on Windows 10 and hope they figure out the root cause on Windows 11.
Chipsandgravy
7 Posts
0
April 25th, 2022 18:00
I've been running bios 1.1.8 on Windows 10 pro for almost a month now and I'm not getting any more freezing. For those running Windows 11 (or still experiencing freezing on Win10), try rolling back to bios 1.1.7 or earlier to see if that stops the freezing.
PlaceboC7
17 Posts
0
April 26th, 2022 08:00
Well I tried upgrading to the 1.12 bios version in Win 11 and it didn't fix anything. I also noticed there was an urgent firmware update from last June for the SSD that came with the system so I just installed that and will watch.
Lastly when I scanned my system for updates there was an Nvidia firmware update from October of last year available marked Urgent. I found it strange that I haven't seen that before now. I haven't tried installing that.
CrazyDen
2 Posts
2
April 27th, 2022 06:00
To remove the warning message you should to disable PCI express power menagment.
MaximeB
11 Posts
0
April 27th, 2022 07:00
Throwing a +1. R12 since Fall 2021. Been using Win11 since then. Always keeping everything up to date but problem only started in early April for me. I haven't figured out a pattern yet -- I've had it happened both when working and when playing. May have been around 1.11 BIOS I think? I will update to 1.12 now to see.
At some point, it wouldn't even boot up more than to a black screen and shutdown so I was thinking hardware issue. Removed the 3080 and put it back and it was working for a few days -- probably just luck -- and it started again a few days later. It can work for days without a crash ... or crash a few times a day. I read some posts about the browser -- i suppose that's possible but I always have one up too, but those tends to create BSOD or software crash, not a full freeze that requires hard shutdown.
PlaceboC7
17 Posts
0
April 27th, 2022 08:00
Hmm if you attached an image I can't see it. I did go under all power profiles and disabled anything under PCI Express and set it to High Performance where I usually keep it.
The firmware update to my SSD didn't fix anything so I guess we'll see if tweaking this setting fixes the event ID's or anything for that matter.
I'm starting to think the only option is moving back to W10.
FailSafeNY
13 Posts
0
April 27th, 2022 09:00
That sounds interesting as some folks have reported that their machines freeze during a period of time when their systems are not in use. Power management (at my level of understanding) seems like it could be a cause. My Advanced Settings look slightly different.
I mean, my machine is a desktop so "On battery" doesn't make sense.
MaximeB
11 Posts
0
April 28th, 2022 06:00
Update after BIOS 1.1.12 and I had multiple freezes since. I downloaded and installed 1.1.8 and see if this helps
What's odd is that when I start "Alienware Update", it says 1.1.10 yet when I try installing the BIOS again, it says "do you want to replace 1.1.8 with 1.1.8" (and I know I downloaded the 1.1.8 version :)).
PlaceboC7
17 Posts
3
April 28th, 2022 12:00
Ok an update for me. After turning off the Pci Express items in all three power profiles the event 17's talking about a corrected PCI Express error have disappeared and my system has been up for 35 hours with no issue. Crossing fingers.
Even though I am set to high performance profile for some reason my event 17's didn't disappear until I killed the PCI Express stuff in all three profiles I had.
I am running 1.1.12 still with latest Nvidia drivers.
I would definitely recommend everyone having this issue do the same and see what happens. Go to the control panel. Search for power and pull up power configuration and disable the PCI express settings like in the screen shot above this post.
evilm1ke
12 Posts
0
April 28th, 2022 16:00
Interesting. Just to be clear, to the people who disabled PCIe settings in Power Options - you did this on Windows 11 and the issue with the lock up/GPU fan running at full blast, etc. disappeared?
Zephyx
23 Posts
0
April 28th, 2022 18:00
I'll give this a try. Thanks. Fingers crossed!
Zephyx
23 Posts
0
April 28th, 2022 18:00
FYI - I am on Windows 10, not 11. So rolling back likely will not solve this for you.
Zephyx
23 Posts
0
April 28th, 2022 18:00
It goes full blast sometimes, but not very often. I've replaced the SSD but that's it so far. Same locking up persists.
Zephyx
23 Posts
0
April 28th, 2022 18:00
I am running 1.12 BIOS and it still freezes FYI.