Alienware Desktops

Last reply by 08-14-2022 Solved
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2 Bronze
2 Bronze
335

Aurora R13, GeForce RTX 3060, flickering, frozen screen


I just got this PC for around 2 months and this started happening whenever I tried playing games recently. It occurred while playing Elden Ring, Tower of Fantasy and Minecraft (on an emulator).

Any help would be much appreciated.

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Solution (1)

Accepted Solutions
264

Try watching this video, the portion that deal with the fan speeds: AWCC fan speeds 

 

AWCC = Alienware Control Center

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Replies (11)
6 Indium
282

Looks like a video card issue to me, at first glance.

Try to perform a pre boot hardware test to see if any error codes come back: EPSA test 

279

image.jpg

 There weren’t any error codes

6 Indium
277

Try running heaven benchmark and see if the problem occurs again: Heaven benchmark 

It's a free download and will put your video card under load.

2 Bronze
2 Bronze
271

I ran the benchmark for a few minutes and nothing wrong happened. So I ran a game that has caused the problem before and it's running smoothly now. I don't know if the issue is solved or not though.

8 Platinum
161

What is the make/model of computer and also video card ?

If it's that new, you might want to contact Dell Support and have then run Diagnostics and check video-card.


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154

It’s the Aurora R13 with GeForce RTX 3060

256

Also ensure to have proper airflow. It will come with extra fan noise, but you don't want to overheat components.

I also thought there was  black air diffuser between the video card and the bottom fan?

252

This is my first time owning a pc so I have no idea what you just said

249

That "diffuser" is actually called a "graphics card end holder", and since they only got half of a graphics card . . . probably not necessary.

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