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Last reply by 08-14-2022 Solved
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2 Bronze
2 Bronze

Aurora R13, GeForce RTX 3060, flickering, frozen screen

I just got this PC for around 2 months and this started happening whenever I tried playing games recently. It occurred while playing Elden Ring, Tower of Fantasy and Minecraft (on an emulator).

Any help would be much appreciated.




Solution (1)

Accepted Solutions

Try watching this video, the portion that deal with the fan speeds: AWCC fan speeds 


AWCC = Alienware Control Center

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Replies (11)
6 Indium

Looks like a video card issue to me, at first glance.

Try to perform a pre boot hardware test to see if any error codes come back: EPSA test 



 There weren’t any error codes

6 Indium

Try running heaven benchmark and see if the problem occurs again: Heaven benchmark 

It's a free download and will put your video card under load.

2 Bronze
2 Bronze

I ran the benchmark for a few minutes and nothing wrong happened. So I ran a game that has caused the problem before and it's running smoothly now. I don't know if the issue is solved or not though.

8 Platinum

What is the make/model of computer and also video card ?

If it's that new, you might want to contact Dell Support and have then run Diagnostics and check video-card.

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It’s the Aurora R13 with GeForce RTX 3060


Also ensure to have proper airflow. It will come with extra fan noise, but you don't want to overheat components.

I also thought there was  black air diffuser between the video card and the bottom fan?


This is my first time owning a pc so I have no idea what you just said


That "diffuser" is actually called a "graphics card end holder", and since they only got half of a graphics card . . . probably not necessary.

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