Gene125478
1 Copper

Aurora R4, Missing "D" Drive

Hello all,

It appears my "D" Drive has gone missing.

Went back and looked at my build sheet to confirm.

I check for this problem on line and found lots of issue, mainly all revolving around upgrading to W10.

My computer is still using W8.1, never upgraded.

"C" drive = 512GB SATA SSD 6Gbp/s 2.5" working fine.

"D" drive = 1TB Hard Drive, SATA III, 7200 RPM, 3.5" is missing, does not show up in any of the scans or Dell support scans.

Did all the usual reboots etc...

Any ideas where to go next?

 

Thanks,

0 Kudos
3 Replies
Tesla1856
6 Thallium

Re: Aurora R4, Missing "D" Drive

You (or someone who "knows about computers" ) should:

1. carefully look inside and see if the 3.5-inch 1tb HDD is still installed.

2. If so, Verify the 1tb-HDD is still connected properly. I would probably also "re-seat" the 2 cables.

3. Press F12 (as computer boots) , go into BIOS, and see if 1tb-HDD is still detected in BIOS.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
0 Kudos
Gene125478
1 Copper

Re: Aurora R4, Missing "D" Drive

Sorry for the delayed response!

 

So I opened the case and blew everything out for a quick cleaning.

Everything looked normal, both hard drives were in place.

Unseated both of them and re-seated both.

Rebooted and nothing changed, still missing the "D" drive.

Rebooted again and entered into BIO to see if it showed up.

Only the SSD showed up the "D" drive did not.

Noticed my drives were both on carriages that allowed them to pop in and out really fast and easy.

I have 4 carriages total, can I try moving the drive in question to a new carriage, will it auto detect still as my "D" drive or will it think its something else.

Will I have to reformat or anything, or it doesn't matter what carriage it in?

Any help is appreciated!

Thanks,

0 Kudos
Tesla1856
6 Thallium

Re: Aurora R4, Missing "D" Drive


@Gene125478 wrote:

 

1. Everything looked normal, both hard drives were in place.

2. Unseated both of them and re-seated both.

3. Rebooted and nothing changed, still missing the "D" drive.
Rebooted again and entered into BIO to see if it showed up.
Only the SSD showed up the "D" drive did not.

4. can I try moving the drive in question to a new carriage, will it auto detect still as my "D" drive or will it think its something else.

 


1. Good

2. Good

3. Still sounds like a bad drive

4. Yes, you can try failed HDD on another SATA cable/port-channel if you want.

You can also test it in an external USB Enclosure or on a USB Drive Tester.

 


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
0 Kudos