Start a Conversation

Unsolved

G

2 Posts

677

March 2nd, 2019 11:00

Aurora R4, Missing "D" Drive

Hello all,

It appears my "D" Drive has gone missing.

Went back and looked at my build sheet to confirm.

I check for this problem on line and found lots of issue, mainly all revolving around upgrading to W10.

My computer is still using W8.1, never upgraded.

"C" drive = 512GB SATA SSD 6Gbp/s 2.5" working fine.

"D" drive = 1TB Hard Drive, SATA III, 7200 RPM, 3.5" is missing, does not show up in any of the scans or Dell support scans.

Did all the usual reboots etc...

Any ideas where to go next?

 

Thanks,

8 Wizard

 • 

17K Posts

March 2nd, 2019 12:00

You (or someone who "knows about computers" ) should:

1. carefully look inside and see if the 3.5-inch 1tb HDD is still installed.

2. If so, Verify the 1tb-HDD is still connected properly. I would probably also "re-seat" the 2 cables.

3. Press F12 (as computer boots) , go into BIOS, and see if 1tb-HDD is still detected in BIOS.

March 7th, 2019 18:00

Sorry for the delayed response!

 

So I opened the case and blew everything out for a quick cleaning.

Everything looked normal, both hard drives were in place.

Unseated both of them and re-seated both.

Rebooted and nothing changed, still missing the "D" drive.

Rebooted again and entered into BIO to see if it showed up.

Only the SSD showed up the "D" drive did not.

Noticed my drives were both on carriages that allowed them to pop in and out really fast and easy.

I have 4 carriages total, can I try moving the drive in question to a new carriage, will it auto detect still as my "D" drive or will it think its something else.

Will I have to reformat or anything, or it doesn't matter what carriage it in?

Any help is appreciated!

Thanks,

8 Wizard

 • 

17K Posts

March 7th, 2019 18:00


@Gene125478 wrote:

 

1. Everything looked normal, both hard drives were in place.

2. Unseated both of them and re-seated both.

3. Rebooted and nothing changed, still missing the "D" drive.
Rebooted again and entered into BIO to see if it showed up.
Only the SSD showed up the "D" drive did not.

4. can I try moving the drive in question to a new carriage, will it auto detect still as my "D" drive or will it think its something else.

 


1. Good

2. Good

3. Still sounds like a bad drive

4. Yes, you can try failed HDD on another SATA cable/port-channel if you want.

You can also test it in an external USB Enclosure or on a USB Drive Tester.

 

No Events found!

Top