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Aurora R6, HDMI message
When I start my computer, I keep getting the message "No HDMI signal from this device." I don't know what the implications of this are. I currently do not have sound on my computer and do not know if the two issues are related. I run Windows 10. Any help would be much appreciated. thanks!
Gretan
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March 3rd, 2019 10:00
I have Alienware Aurora R6.
I'm trying to figure out how to tell what kind of monitor, but it is a dell.
I am using the cables that came with the computer.
Thank you for trying to help me.
Tesla1856
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March 3rd, 2019 10:00
What computer and monitor do you have and what kind of cable are you using?
Tesla1856
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March 3rd, 2019 10:00
OK.
Answer the other questions when you know the answers.
Tesla1856
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March 3rd, 2019 10:00
Are you connecting the video-cable to the upper built-in port or the one on the lower video-card in the lower card slot?
Gretan
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March 3rd, 2019 13:00
Thanks for your patience.
The monitor is Dell S2418H/S2418HX.
I believe that I am plugged into the built-in port.
Tesla1856
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March 3rd, 2019 13:00
1. It might look pretty, but this appears to be a low-end consumer-targeted monitor. It doesn't even have a DisplayPort input-port.
2. I would connect it to the lower AMD (or Nvidia) dedicated video-card instead.
Tesla1856
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March 3rd, 2019 14:00
Correct.
That's what I said, almost verbatim. :TongueTied:
Gretan
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March 3rd, 2019 14:00
I only see two spots that I have already been trying. I'm not sure where else I can plug in. Sorry. A little computer impaired here. The two spots are side by side and I have tried each one.
Gretan
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March 3rd, 2019 14:00
Per start-up guide, "The DisplayPort on the back panel of your computer is covered. Connect the display to the discrete graphics card of your computer."
Gretan
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March 3rd, 2019 14:00
I'm not sure how to do that.
Gretan
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March 3rd, 2019 14:00
Yes, I am in the lower one. When I plug it in, "HDMI input" flashes on screen; but, when I restart, I get the same error message. I'm ready to give up. You have been very helpful and I appreciate it.
Tesla1856
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March 3rd, 2019 14:00
AFAIK, all Aurora-R6 shipped with some kind of dedicated video card pre-installed (on the USA website anyway).
The Aurora-R6 PDF manual should show both the built-in and (separate) dedicated video card locations.
Tesla1856
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March 3rd, 2019 17:00
1. That sounds correct. Try the upper built-in one also (might get-you-by for a while).
2. I suggest you take a break. Do you have any friends or family that know a little about computers? Ask them to bring a plain 3-6ft HDMI cable with them. :Smile:
3. Sure no problem. I've been in your place many times.
amstel78
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March 3rd, 2019 18:00
How many HDMI inputs are on the back of the monitor? If it's more than one, are you sure your monitor is on the input that's actually connected to the PC?
Edit: I just checked your monitor's manual. Seems you only have one HDMI and one VGA port on the back. I assume the monitor was working fine before then just stopped receiving a signal? If you haven't changed anything with the PC hardware prior to this happening, try swapping the HDMI cable with another known good one and see if you get a signal.