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Aurora R7, AlienFX LEDs not working
I have not messed around with these for a long time but just realized that my LEDs are not working at all. I completely reinstalled my system but still the same result.
AlienwareAlienFXTester says the current version of the board is 0.00.00.
Does that say that for anyone else with a Alienware Aurorar R7?
Thanks for any help.
Cendrecoeur
26 Posts
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January 26th, 2019 14:00
Juste done a Windows OS reinstall on my system and still Led's won't light up.
So, in the end, despite what I thought, this is a hardware issue definitely.
Could this be related to the small CMOS battery plugged on motherboard?
Cendrecoeur
26 Posts
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January 28th, 2019 14:00
Cendrecoeur
26 Posts
0
January 28th, 2019 14:00
ravic
38 Posts
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January 28th, 2019 14:00
Cendrecoeur
26 Posts
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January 28th, 2019 15:00
Thanks.
I'd rather NOT send it back for repair honestly, that would annoy me a lot. Did they mention how long this would take?
Just tried to reset the BIOS setup, but nothing changed.
The AlienFX software is controlling the Led's but as you said, for some reason it does not recognize the board. (version 0.00).
I really suspect this of being a stupid connector or something.
ravic
38 Posts
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January 28th, 2019 15:00
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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January 28th, 2019 20:00
Then what is the problem ?
Cendrecoeur
26 Posts
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January 29th, 2019 10:00
Problem is, even when I say to Alien FX to GO light, nothing happens, the lights stays off whatever I do.
Tried to make the clean reinstall of Command center, tried to reinstall the OS, tried to flash the BIOS to default settings, tried to check if all connectors were plugged, and so on.
Nothing makes a difference.
DELL support claims that the LED connector is down. This specific connector is attached to the mobo and cannot be changed by itself.
Therefore, I'm going for a full mobo replacement.
Hope it's gonna be oK.
Cendrecoeur
26 Posts
0
January 30th, 2019 09:00
Update: DELL tech is gonna change the full mobo incl LED connector.
Will let you know if this has an impact.
ravic
38 Posts
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February 1st, 2019 04:00
They just shipped the system back to me. I will receive it Monday. So, it takes about 10 days.
Here is what was replaced.
PentatonicSteel
240 Posts
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February 1st, 2019 10:00
Cross your fingers you don't receive it back with scratches and other obvious damage!
A different forum member experienced this.
Cendrecoeur
26 Posts
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February 3rd, 2019 11:00
thanks for the update.
keep us posted if issue is solved
Cendrecoeur
26 Posts
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February 9th, 2019 07:00
ravic
38 Posts
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February 9th, 2019 09:00
Yes it did.
i think it has to do with the connecter contact with the side panels.
But I will never know as it works perfectly now.
Cendrecoeur
26 Posts
0
February 10th, 2019 13:00