Caliburian
1 Nickel

Aurora-R7, CPU pump failed, thread 1

I have found this cpu pump failed situation on my new R7 since last week, so far I tried:

1. Uninstall and re-install the Command Center, it works.....until next time I restarted my pc.

2. Run the ePSA test and it passed (the 10 mins one)

3. Re-install the bios and it works for few days until now. (I did not update or change bios recently tho)

Btw, the AlienFX also doesnt work when it shows the cpu pump failed.

Could anyone help me to fix this issue? Or should I need to call the Dell for help since it's still in the 1-yr warranty.

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35 Replies
Tesla1856
6 Gallium

Re: Aurora R7 CPU pump failed

Did you try re-seating both of it's connectors?

What version of AW-CC are you clean-installing?

 


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0 Kudos
Caliburian
1 Nickel

Re: Aurora R7 CPU pump failed

You mean the connectors of the liquid pump?

The version is 4.8.20.

0 Kudos
Tesla1856
6 Gallium

Re: Aurora R7 CPU pump failed


@Caliburian wrote:

1. You mean the connectors of the liquid pump?

2. The version is 4.8.20


1. Yes. Not sure how many cables it has (likely 1 or 2) but re-seat them all.

2. OK, hmm. Well, v4.8.20 is the version that Dell says works on the Aurora-R7. I suppose you could try a clean-install of the newer 4.8.23 version. Uninstall old, reboot, then install. But if it doesn't help, I would go back to v4.8.20 and trouble-shoot from there.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
0 Kudos
Harris-BRC
1 Copper

Re: Aurora R7 CPU pump failed

I have had my Aurora R7 brand new out of the box for less than a week and I am having this same problem... Did you find a fix ??

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PhillyAck
1 Nickel

Re: Aurora R7 CPU pump failed

Im having same issue. Just bought on the 28th of feb. Loaded command center and the pump icon was there. Then it said failure and disappeared. Have tried everything above and other stuff to no fix. Really frustrating.
0 Kudos
Tesla1856
6 Gallium

Re: Aurora R7 CPU pump failed


@Harris-BRC wrote:

I have had my Aurora R7 brand new out of the box for less than a week and I am having this same problem... Did you find a fix ??


If it:

1. Passes ePSA (IIRC, it shows the Pump-RPM and Radiator-Fan Speed)

2. Can hold Intel-i7 Processor at about 75c while gaming (or running OCCT, Prime95, etc.)

... My guess would be it's just an Alienware Command Center glitch.

If you are both having this problem with a new Aurora-R7, sounds like maybe it's related to the version of AW-CC are you running.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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PhillyAck
1 Nickel

Re: Aurora R7 CPU pump failed

Im not home at moment pretty sure its thre 24 oct 2017 version
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PhillyAck
1 Nickel

Re: Aurora R7 CPU pump failed

Found a fix? Ive ran every test. Reinstalled etc. Doesnt even show up. Reseated both plugs etc. About to take computer back and go for something else..
0 Kudos
Zachary253
1 Copper

Re: Aurora R7 CPU pump failed

Me too! Seems to be trending