JAnderson7210
1 Nickel

Aurora R7, cannot install additional HDD on 2.5 slot while M.2 drive is used.

Hello, I have a bizarre problem that has been giving me headaches.

I purchased a WD Black 1TB HDD for one of my Aurora R7's 2.5 drive bays. I currently own a Crucial M.2 SSD and the 2TB HDD that occupies the 3.5 bay and the one Dell provided. My current problem is that everytime I attempt to install the WD Black HDD, the computer completely ignores the M.2 drive and is unable to boot. I had to remove all drives other than the M.2 to get the PC to boot back to my M.2. My M.2 and 3.5 drive works fine together but with the new 2.5, it's like I can only get one or the other, but I cannot have both. Is there anything I can do to help, or should I just cut my losses and get my money back? The 1TB drive is mostly used for extra storage, while the M.2 drive serves as the main OS drive.

 

Thanks in advance.

0 Kudos
7 Replies
speedstep
6 Thallium

Re: Aurora R7, cannot install additional HDD on 2.5 slot while M.2 drive is used.

B keyed M2 drives use one of the SATA ports.

You can only use PCI-E M2 card if you want to use all 4 Sata ports.

M2.jpgM2 has 2 Flavors


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

JAnderson7210
1 Nickel

Re: Aurora R7, cannot install additional HDD on 2.5 slot while M.2 drive is used.

Hmm.

This is my M.2 SSD,

 

I had to open it up and I can confirm. So it looks like that it is impossible to use this SSD and a 1TB 2.5 HDD at the same time.

 

It is quite disappointing as I was hoping to get more space. Looks like I'm returning the HDD, thanks for the post.

0 Kudos
speedstep
6 Thallium

Re: Aurora R7, cannot install additional HDD on 2.5 slot while M.2 drive is used.

That is a SATA M2 stick so you have to put the HDD onto SATA PORT 1 or 2 instead of port 0.  They cannot both reside on port 0 simultaneously.

You also have to install the M2 Drive with the SATA hard drive Not physically installed.

You would also have to reinstall any apps etc.  You could then use the HDD as a data drive.   That way frequently saved files are on the HDD and the SSD is for booting only.


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos
Tesla1856
6 Gallium

Re: Aurora R7, cannot install additional HDD on 2.5 slot while M.2 drive is used.


@JAnderson7210 wrote:

Hmm.

This is my M.2 SSD,

 


That is a M.2-SATA SSD.

That will not work in the Aurora-R7. The Aurora-R7 instead use a M.2/NVMe/PCIe SSD (similar, but different).


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
0 Kudos
JAnderson7210
1 Nickel

Re: Aurora R7, cannot install additional HDD on 2.5 slot while M.2 drive is used.

I think you misunderstand. I had this SSD installed on my R7 for months, with Win10 installed and everything. I also have a 2TB HDD as storage on the 3.5inch bay. The problem is that the PC will remove the M.2 whenever I install an additional 2.5 HDD. That was what I wanted to do. I think I understand that I cannot have both of them, so my best bet is to cut my losses and move on.

 

But for some reason, this SSD does work on my R7, and it works very well alongside my storage drive.

0 Kudos
Tesla1856
6 Gallium

Re: Aurora R7, cannot install additional HDD on 2.5 slot while M.2 drive is used.


@JAnderson7210 wrote:

1. I also have a 2TB HDD as storage on the 3.5inch bay.

2. The problem is that the PC will remove the M.2 whenever I install an additional 2.5 HDD. That was what I wanted to do.

3. But for some reason, this SSD does work on my R7, and it works very well alongside my storage drive.

I think you misunderstand.

4. I had this SSD installed on my R7 for months, with Win10 installed and everything.

5. I think I understand that I cannot have both of them, so my best bet is to cut my losses and move on.


1. That is fine

2. That should not happen

3. Your Aurora-R7 likely uses a M.2 SSD ... but a MVMe/PCIe version SSD ... (similar-looking to the pic you found online, but technologically different).

4. This would be the optimal config. and fairly common.

5. No, it should work. If you want to give-up, that is up to you.

Yes, for example, you could have these 4 drives installed/working concurrently:
- C: M.2-2280 NVMe/PCIe (boot)
- 😧 2.5inch SSD SATA-1
- E: 2.5inch SSD SATA-2
- F: 3.5inch HDD SATA-3

Not sure why it is not working for you. Maybe the original cloning and install of Crucial-SSD was not quite-right, and incorrectly had some lingering boot-dependencies on one of the other existing SATA drives. Forum shows it seems to be a common scenario, and often goes unnoticed for a while. 

 


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
0 Kudos
JAnderson7210
1 Nickel

Re: Aurora R7, cannot install additional HDD on 2.5 slot while M.2 drive is used.

I mean it would work if the SSD i have was PCIe. But it's not, it's a SATA drive. I know it cause I bought and installed it. speedstep I think got it right the first time, since the SSD is SATA, it's already taking up one of the ports. If I had a PCIe SSD, then I could've been able to use all 4 slots, but I have tried 3-4 different times and the same thing occurs.

The boot dependency would be unusual since I didn't clone the SSD, I just did a clean install of Windows 10, with all the other drives disconnected.

http://oi63.tinypic.com/2s1q2p5.jpg

https://www.crucial.com/usa/en/ct250mx500ssd4

This is my SSD, it was installed for months and is a M.2 SATA. To say that it doesn't work on R7 is just inaccurate since I am using one now as my C: drive. It takes up one of my SATA ports as speedstep as said so that is why it doesn't play nice with other drives on the bottom. It works well with my 2TB HDD so it looks like I'm limited to one SSD and a HDD unless I have a PCIe.

0 Kudos