My Aurora R7 has been working well for almost 1 year, but recently it randomly stuck not only when playing games, but also when browsing websites. The screen just freezes, I can't move the mouse or anything, and the sound still plays but in a noisy way. This usually lasts for a few seconds then everything goes back to normal automatically. I've updated to the latest graphic driver, but this problem still persists. Here are my specs:
Windows 10 Home
RTX 2080 GPU
Any suggestions? Thanks in advance
Seems a common issue with some R7's including mine a year ago. Mine was related to NVIDIA and the famous 117 error. Also theres a thread going on right now from yesterday with what seems like a similar issue.
What to do is check Reliability History (Start search and start typing Reliability) and it will list the error(s) and then click technical details (something to that effect) and you can post back the error.
Hello Troy, we haven't heard from you in a while. Were you able to test out the method we suggested?
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My R7 random freezing most likely had to do with Intel's RST drivers. It disappearsd when I reinstalled Windows using AHCI instead of RAID.
The fact that your computer was running fine for about a year then suddenly started freezing likely indicates something software related due to a Windows driver update. The unlikely but entirely possible, is some hardware component is dying. No one can tell for sure unless you spend the time isolating issues and testing methodically.