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anonyguysd
1 Copper

Aurora R7, front USB ports broken

The front superspeed USB ports on my Aurora R7 stopped working without explanation.

The exact error is that any device plugged into those ports is not  recognized and Device Manager shows the device as ''Unknown USB Device (Device Descriptor Request Failed)"

I don't believe I've ever even used all three of the ports - so me physically damaging all three ports is out of the question. Has this happened to anyone else?

I've tried all software troubleshooting steps I could find online, this post covers all the steps - https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Fix-for-Unknown-USB-Device-Dev...

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savvy2
3 Argentium

Re: Aurora R7 front USB ports broken

what you did is upgrade the OS from what  came with the PC (#`1 all time answer is this !)

so now the drivers are missing on advanced newer USB ports, USB3  failures are classic in this way.

so why not go to your  support page now and get them, for your exact PC and exact OS. unstated by you.

Point 2, so the PC internet works and Microsoft w10 plug and play fails to load these USB drivers, (really?)

Support for Alienware Aurora R7

one of these covers drivers, missing windows 10 64bit ONLY.

 

https://www.dell.com/support/home/us/en/04/product-support/product/alienware-aurora-r7-desktop/drive...

 

my wild guess is the Intel USB-C Thurderbolt Drivers are missing or corrupted so load them fresh.

easy no?

 

 

 

 

 

I am not Dell, I am retired from this industry since 2009,
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