Broaria
1 Copper

Aurora R7, lighting up black screen

So my new Alienware Aurora R7 has been having this problem every once in a while. It would suddenly crash, and whenever I try to turn it on, it would stay black. But it wasn’t the shut down black. It was the black where you knew the screen was still on. After about 15 minutes, it would turn back to normal.

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1 Reply
bmcowboy
3 Zinc

Re: Lighting up black screen.

Hi @Broaria ,

Seems like hardware problem with PSU or motherboard. Better contact Dell for warranty support ASAP.

“May the Force be with Dell.”
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