joseffrisch
1 Copper

Aurora R7, power shuts off after less than a second

On shutdown it said it was updating firmware, then power tripped off

On restart there is a click, the power button lights yellow for less than a second, then the power clicks off

Reset bios jumper.  Removed / replaced battery.

Holding the reset button on back of power supply causes the fans to stay on but power button only lights yellow for under a second.

 

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3 Replies
Tesla1856
6 Gallium

Re: Alienware R7 power shuts off after less than a second


@joseffrisch wrote:

1. On shutdown it said it was updating firmware, then power tripped off. On restart there is a click, the power button lights yellow for less than a second, then the power clicks off

2. Reset bios jumper.  Removed / replaced battery.

3. Holding the reset button on back of power supply causes the fans to stay on but power button only lights yellow for under a second.

 


I'm guessing you mean Aurora-R7 .

1. I suggest you call Dell for assistance.

2. Can't think of much else. Use BIOS Recovery 2/3 procedures.

3. Sounds about right for PS Test.


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22GREEN
2 Iron

Re: Alienware R7 power shuts off after less than a second

Flash the BIOS again I have the R7 and whatever your BIOS is reinstall it or flash to latest one. I had a similar issue and the BIOS re-flash / upgrade corrected the issue.

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Moderator
Moderator

Re: Aurora R7, power shuts off after less than a second

Hi @joseffrisch,

If you still need help with this, send me a private message with the Service Tag so I can assist you further. 

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