6 Posts
0
2545
Aurora R8, front fan issue, 10% or not working?
Hi guys, I received my Alienware Aurora R8 yesterday.
I noticed that the fan diagnostics (BIOS page, and it spins top and front fan at max speed for 30 seconds) occurs every time I boot up my system. However, today it showed a message saying that my front fan is not working.
However, I went into Alienware Command Center, and saw my front fan is running at 10%. Has anyone also experienced this issue? Should I be worried?
easilydone
6 Posts
0
August 10th, 2020 19:00
GTS81
2.2K Posts
0
July 20th, 2020 16:00
Fan diagnostics should not run on every boot if your system is stock from Dell factory with no defects. We'll need more background information as Aurora R8 is probably on the way out the door with R11 now being the latest model.
easilydone
6 Posts
0
July 20th, 2020 16:00
Thanks, some additional background - I bought the R8 directly from the Alienware website (ordered in June, just received yesterday because I live in Canada).
For the first 3 boot-ups, the system ran the 30-second fan diagnostics in the BIOS page, and then took me to Windows. Afterwards, it started giving me the error message below, which I was able to just hit "continue" and it takes me to Windows.
easilydone
6 Posts
0
July 20th, 2020 19:00
More Update:
I've tried setting the front fan speed to 100% in the Alienware Command Center, and it does work - the fan noise went up and you can feel that it is sucking in air. As such, I don't think it's a hardware issue. I can definitely open up the case tomorrow to see if the case fan is properly plugged in.
I think this might be more of a software issue from Dell SupportAssist. I also found a similar thread here: https://www.dell.com/community/Alienware/17-R5-GPU-fan-error-on-boot/td-p/6191036
Please let me know. Thanks again!
easilydone
6 Posts
0
July 20th, 2020 20:00
Interesting, does MSI afterburner even control/monitor case fans?
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
July 20th, 2020 20:00
@easilydone I can definitely open up the case tomorrow to see if the case fan is properly plugged in.
Looks like you got the CPU AIO liquid cooling . . . correct? Try downloading MSI Afterburner and see what fan speeds that reads, and if you can get better control over the fans.
r72019
6 Professor
6 Professor
•
5.3K Posts
0
July 20th, 2020 21:00
It's for the gpu and can control the gpu fan
easilydone
6 Posts
0
July 21st, 2020 04:00
Thanks, MSI Afterburner can control my GPU fan without any issues. It's the front fan that's causing issues for me.
I opened the case today and saw that the front fan is plugged into the motherboard (which makes sense given it is able to spin at 100%, and can be controlled via AWCC), and with zero dust build-up. However, this problem persists, and shows me this error message every time I boot my system.
There is no BIOS setting for me to turn it off either.
speedstep
8 Wizard
8 Wizard
•
47K Posts
0
July 21st, 2020 05:00
2000-0712 front fan failure. Press F1 to continue.
Sometimes the wires get stuck in the fan when you close the cover the fan cannot turn.
The fix is to route the wires so that its not sittng in the fan blades.