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1 Copper

Aurora R8, updates will not install

These update will not install, I left it on all night (about 9 hours) and was still stuck at Verifying in the status field. My version of Assist is 3.5.0.448. I've even tried doing them one at a time and still gets no where. Any help will be greatly appreciated. Thank you in advance.  

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Re: Alienware Aurora R8, Updates will not install

https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/softw...

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


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5 Tungsten

Re: Aurora R8, updates will not install

You can also update them directly from Dell.com by entering your service tag.  No need to do it via support assist.  But I'd try uninstalling and reinstalling Support Assist to do it that way. 

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Re: Aurora R8, updates will not install

You know @r72019,

support assist actually sometimes doesn’t even find the driver you’re looking for.

i did a test to find out if it can get the driver for the thermal dynamic platform and windows update literally found it in the device manager while the support assist app found nothing.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

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5 Tungsten

Re: Aurora R8, updates will not install

On a related note, support assist will only display options available for the PC as originally shipped, not all available options for your PC.  For example, if you were to upgrade to a K class Intel CPU, support assist will never display OC Controls for you.  The only way to get it is by not entering your service tag and pulling all available updates from Dell for that model. 

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Re: Aurora R8, updates will not install

Makes sense.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

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