Aurora R9, down for a month, no resolution or assistance

I am posting this because I am out of options after calling 4-5 times, talking with multiple reps, 2 field dispatches, a failed interaction with the refund department, and no help from the Facebook account.

In October '20 I purchased an R9, and had a problem on day 1 with a GPU that was DOA. This is what I have gone through since then:

10/11:  Loud fan noise, called and opened case . Spent hours troubleshooting, no resolution.  Dispatched a technician.

10/13:  Graphics card failure, technician replaced graphics card.

12/20:  Computer froze and then rebooted on its own, but couldn’t boot past the Alienware logo. Called tech support and spent hours reinstalling and repairing windows. Reformatted hard drives. Did not resolve the issue.  Technician dispatched with a new motherboard and hard drives.

12/24:  Technician arrives and replaces motherboard and hard drives. Computer does not boot, post code 4 (Ram failure). Technician orders Ram modules shipped to my house.

12/28:  Ram installed, does not correct the problem. Called Dell to create a new ticket. Discussed with a phone rep, but no additional ticket email was generated. No follow up. Am unsure if this representative did anything at all.

12/30:  Called Dell again and opened a new case – service request ID . Luis was supposed to follow up on whether the unit can be replaced or sent into the center for repair. No response.

1/4:  I call Dell again and talk with Gabriella. She forces me to go through all troubleshooting steps for almost 2 hours before she can “escalate” my issue. All troubleshooting steps failed. I was advised that I will receive a reply on next steps in 2 business days.

1/5:  I send posts on Facebook to Alienware demanding a refund after sending them my case information and all of the problems I have that are not resolved, noting that the 30 day return window makes no sense when I am in limbo for so long that I cannot even evaluate a product that is always down and pending technicians. I received a canned response of denial, and then advised I can troubleshoot the issue with the Facebook rep, or wait for the “local team” to issue a response. I decide to wait for the local team.

1/6:  After no response from the 1/4/2021 call, I get an email from David. He asks me if I was offered to return the PC to the center for repair or replacement. I advise that he was going to check on this for me, since I did not know my options – I was not given ANY information on what to do. No resolution as of today.

Can anyone please help and not provide a canned response to tell me to troubleshoot? I demand a refund of my $1600. This is reprehensible. I do not have a working computer despite my warranty and "support" I have received. I have never had an opportunity to speak with management or one single agent who is empowered to resolve the situation and make it right. Thank you.