Moonstruck
2 Bronze

Aurora R9, powers up, but nothing appears on screen

I have a pretty new alienware aurora r9 desktop, and it was working fine except for constantly freezing for a few seconds every so often. I asked the dell twitter for help after trying to get ahold of someone through every other venue, and they sent me a bios thing to download. As soon as I downloaded it - no more screen. My monitor shows no input, and nothing I've tried will fix it. I've tried rebooting, taking out and reinstalling the graphics card - nothing has worked. What can I do to fix this? It's getting incredibly frustrating.

5 Replies
BubbyDog
2 Bronze

Re: Aurora R9, powers up, but nothing appears on screen

Isn't this covered by warranty next day repair at your location?

0 Kudos
Dell630i
5 Rhenium

Re: Aurora R9, powers up, but nothing appears on screen

@Moonstruck    What can I do to fix this?

If you power on and immediately start tapping to F2 or F12 key, will it launch into the pre-boot menu?

Can you test the monitor and cable on a different PC to eliminate those as the source of the problem?

 

0 Kudos
JackDar
1 Copper

Re: Aurora R9, powers up, but nothing appears on screen

This exact thing just happened to be. It was freezing for 10 seconds a couple of times, then this time it froze and crashed. I turned it off at the power, turned it back on and it wasn't booting by the look of it.

 

Gave it a little bit longer and it eventually booted, thankfully. Also relatively new, under a month old. Aurora R9 too.

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AaronW129
2 Bronze

Re: Aurora R9, powers up, but nothing appears on screen

same for my new aurora r9 , when i turned it on for the first time.  It reboot like 2-3 times showing black screen, then the 3rd time it started working.  maybe it was doing the post testing.

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Rich07
1 Copper

Re: Aurora R9, powers up, but nothing appears on screen

mine powers up with no problem but when I open Roblox or Fortnite or any games it turns black and starts blinking the black screen it only stops when I turn off my pc and turn it back up after that it normal and I am able to open game without the same problem and sometimes the black screen and sometimes appears out of nowhere it turns black and goes back to normal. someone I know has the same exact pc as me but he never had this problem

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