istee
1 Nickel

Forza Motorsport 7 redeem problem

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For days I've  tried everything. Ms support dell support and again. Link is not working, there is nothing to get or redeem in my library! So im waiting for a proper solution, a redeemable code or refund for £50 so i can buy one for myself. Moderators please don't close this topic im coming back here and keep on calling till someone sorts this out for me!

23 Replies
Moderator
Moderator

Re: Forza Motorsport 7 redeem problem

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Hi @istee,

Send me a PM with the following information so I can escalate this with MS directly:

- Alienware Service Tag
- Full name
- Telephone number
- Store App Version
- Impacted Microsoft Account
- Case number with Microsoft (if you contacted them).

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

Tel1967
1 Nickel

Re: Forza Motorsport 7 redeem problem

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I have the same issue. I've raised it with Microsoft who haven't even bothered to respond to my communication and Dell have also raised it, but with no response either

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istee
1 Nickel

Re: Forza Motorsport 7 redeem problem

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Hi, I have sent the details.

(I have contacted MS but they didn't give me anything just sent me to Dell)

Thank you

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Moderator
Moderator

Re: Forza Motorsport 7 redeem problem

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@Tel1967,

Send me a PM with the information I requested. 

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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istee
1 Nickel

Re: Forza Motorsport 7 redeem problem

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All good now. I got it finally.

Thank you Eimy!

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Rotsin
1 Copper

Re: Forza Motorsport 7 redeem problem

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Thanks

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Invader1812
1 Copper

Re: Forza Motorsport 7 redeem problem

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How do I send the details to you? I also have the same problem. Can u please explain me a bit more

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Mark Dyos
1 Copper

Re: Forza Motorsport 7 redeem problem

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Hi

Can you help me also please, just taken delivery of an Alienware 17 R4, which was supposed to come with Forza 7, but just can not get this to show in my library.

 

Not sure how to PM you my details.

 

Please help.

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Mark Dyos
1 Copper

Re: Forza Motorsport 7 redeem problem

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Have sent you PM thanks, hopefully you can help me too.

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