Highlighted
1 Copper

X51 R2, ME Information and ME Firmware Version 0.0.0.0 and Ram issue

Hi,

My Pc, Ailenware X51 R2 can't turn on as in BIOS: ME Information is missing, ME Firmware Version shows 0.0.0.0 and Ram show only 106MB avaiable, Memory speed : 0 Mhz. 

This issue is on and off. Sometime I can see the full config of the PC in BIOS when I turn on and off.

Can you please help? maybe Mainboard issue?

Thanks

0 Kudos
4 Replies
Highlighted
1 Copper

Re: Ailenware X51 R2 ME Information and ME Firmware Version 0.0.0.0 and Ram issu

My PC is 8G ram = 2x4G. I also tried to use only 1 4G and change Ram but I still face the same issue.

Many Thanks

0 Kudos
Highlighted
4 Beryllium

Re: Ailenware X51 R2 ME Information and ME Firmware Version 0.0.0.0 and Ram issu

Try reset CMOs jumper to clear bios settings first.  Also try removing CMOs battery drain system power by pressing power button for 15-30 sec, replace w new battery ($2) if possible.

0 Kudos
Highlighted
1 Copper

Re: Ailenware X51 R2 ME Information and ME Firmware Version 0.0.0.0 and Ram issu

Thank you for your reply.

I manage to bypass that by using 4G ram that work with the PC to install window.

I can get into window and use as normal. 

I don't see the issue with RAM.

But, the Pc won't turn on the first time after I completely turn it off. After BIOS and the alien logo turn on and freeze. It need to restart by Ctr Alt Del. There is no sign of defected RAM or faulty when I am using it.

I will try to replace the battery as your advised. 

Many Thanks  

0 Kudos
Highlighted
8 Xenon

Re: X51 R2, ME Information and ME Firmware Version 0.0.0.0 and Ram issue

chipset drivers are required to get intel AMT working

Description

Intel Management Engine Controller Driver
This package contains the driver for Intel Management Engine (ME) Controller. It is supported on Alienware X51 R3 system that runs the Windows 10 operating system. Intel Management Engine Interface helps your operating system to communicate with the Intel Management Engine firmware. This update addresses the Intel security advisory INTEL-SA-00213. A security advisory is a statement when a product is impacted by a security vulnerability and a remedy is available.More details

http://downloads.dell.com/FOLDER05604963M/1/Intel-Management-Engine-Controller-Driver_F61RX_WIN_1914...

 

Intel Chipset Driver
This package provides the driver for Intel Chipset and is supported on Alienware X51-R3 running the following Windows operating systems: Windows 10More details

http://downloads.dell.com/FOLDER03206740M/1/X51-R3_Chipset_Driver_2DK35_WN32_10.1.1.8_A00.EXE

 

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos