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423

April 25th, 2017 12:00

17 R4 can no longer see the graphics card

I have had this machine for less than a day. After having to update the Bios and install new drivers I was able to enjoy a session on Warhammer total war. however I shut the machine down and when I went back to it all it can see is the built in graphics card. The Nvidia is not present in the Bios and driver wont install as they cant see the card. right clicking on the desk top only shows the Intel graphics.

Are these machines usually this flaky?

please help I have had nothing but issues all day

3 Posts

April 25th, 2017 12:00

Thanks PM sent

7 Technologist

 • 

4.4K Posts

April 25th, 2017 12:00

Hi, 

Send me your Service Tag in a PM so we can look into this and get back to you. To send a PM, hover your mouse to my username and select the "Message" option on the bottom of the window. 

3 Posts

April 25th, 2017 13:00

Hi, 

thanks for the offer but its getting pretty late over here. I think i am going to have to send it back. Which is a pity as i have always wanted one of these

cheers anyway

mark

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