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LC163
1 Nickel

17R3 Slow Boot Problem

Dear All,

I got my replaced 17R3 a few days ago, but I found out a major problem at startup.

When I pressed the power button, logo & keyboard lights on, but the black screen lasted for minutes before getting into the "alienware loading screen". After the alienware loading screen, it only takes seconds to get in the Windows.

I have tried to install different versions of BIOS, the problem seems solved after updated. However, when I shut down the computer for awhile, the problem appear again.

How can I solve the Slow Boot Problem?

Sorry for my English as I am not from the States. Thank You.

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17 Replies
Moderator
Moderator

RE: 17R3 Slow Boot Problem

Hi,

  • Check if the Bios version is up to date, here is the latest.
  • Get into the BIOS>Boot tab:

-Boot list option should be UEFI

-Legacy option ROM should be disable

-Secure boot should be disable

  • If you are booting from an SSD, open Device Manager and disable the Kionix free fall sensor driver.
  • Also try a clean boot, click here to view a Dell article that explains how to do it.
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eternalkp
3 Zinc

RE: 17R3 Slow Boot Problem

uninstall the freefall software. amazing these alienware tech folks recommend nonsense. 

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LC163
1 Nickel

RE: 17R3 Slow Boot Problem

Thanks a lot for your reply. Do I need to delete the driver software as well?

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LC163
1 Nickel

RE: 17R3 Slow Boot Problem

Thanks , I will give it a try

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eternalkp
3 Zinc

RE: 17R3 Slow Boot Problem

you can either update the kios free fall driver in device manager, under sensor i/o device or uninstall freefall from program and features

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17R3
2 Iron

RE: 17R3 Slow Boot Problem

I have a 17 R3 and first few weeks boot time was 10 seconds now it takes a minute with the black screen. What is annoying is I bought an 850 pro for my gf's alienware 15 and her SSD reads with samsung magician but my SSD that came with this 17 R3 says its a Samsung CM871 but doesn't read with the magician

Is the CM871 an 850 pro or something else ?

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LC163
1 Nickel

RE: 17R3 Slow Boot Problem

I have disable the free fall and uninstalled the software. It was okay at the beginning, but the problem happen again after I shut it down for overnight. (black screen last for minutes when turn on)

I am so frustrated....appreciate for you help. 

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LC163
1 Nickel

RE: 17R3 Slow Boot Problem

Dear ETERNALKP,

I have uninstalled the free fall driver and even delete the software. It looks okay at the beginning. 

However, the problem occur again when I shut the computer down for overnight.

After turned on, I found out the free fall driver installed automatically under device manager.

Can you please advise? Thanks  

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eternalkp
3 Zinc

RE: 17R3 Slow Boot Problem

you need to uninstall the freefall from programs and features.

then update the driver in device manager: 

Screenshot (61).png

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