Harre
2 Iron

980M 8GB card shows 4GB dedicated video memory. What does this mean?

I've tried to Google this but not finding out much so hope you can help.

Just got my Alienare 17 laptop with the Nvidia 980M 8gb card. When I checked the nvidia control panel at first I thought I had been given the 4GB version of the card since it said 4gb of dedicated video memory, but double checked and it is the 8gb card.

So why is only half of it used as dedicated video memory? What is the other half doing? Can it/should it be changed?

Please explain to a noob.

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3 Replies
Game7a1
4 Germanium

RE: 980M 8GB card shows 4GB dedicated video memory. What does this mean?

You likely got the wrong laptop as others are in the same boat as you are. I would contact Alienware support to get the issue resolved.

Half of the VRAM doesn't magically disappear. If some other other software shows 8 GB of dedicated VRAM, then you shouldn't worry. But if everything says 4 GB of VRAM on the GTX 980m, then do as I advised earlier.

Currently owned computers:
AW13 R2 | i7-6500U | GTX 960m 4 GB + GA (R9 285 2 GB / RX 480 8 GB) | 16 GB 1600 MHz | 1800p Touchscreen | 2 x 500 GB SATA M.2 | Graphics Amplifier Performance Analysis with 13 R1
Desktop | i7-3770 | GTX 980 4 GB | 16 GB 1600 MHz | 120 GB mSATA + 960 GB SSD + 2 TB HDD | 600w PSU
Formerly owned computers:
HP Pavilion 15-n280us (given away) | Apple Mac Mini 2012 (sold)  | m15x (damaged mobo) | 13 R1 (death by unknown) | m14xR2 (Tradied In)

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RE: 980M 8GB card shows 4GB dedicated video memory. What does this mean?

Hi,

It should show 8GB as the dedicated video memory. There have been some reports about users receiving the 980M 4GB instead of the 980M 8GB by mistake. Are you certain that your order shows you purchased a 980M 8GB?

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schneeball
2 Iron

RE: 980M 8GB card shows 4GB dedicated video memory. What does this mean?

all,

I received my AW 17 with the same issue, but I contacted dell support and they offered me a £120 refund which I refused, I asked could  I receive a alienware amplifier instead they agreed and it will be with me today Smiley Happy

according to support there is a issue with the builds and they couldn't get me a date when they will be receiving any 8GB cards in.

so customer services will offer you one of two things, full refund or compensation of £120! I would do what I did and request a amplifier !!

best of both worlds then ! desktop power and mobile power, the 980m 4GB is still a very powerful card.

all the best

M18x R2 3940XM  , 16GB 1600mhz Vengence , 2 x M4 256GB SSD's Raid 0 + Seagate 750GB 7200rpm storgage , Dual 7970m Crossfire , Full HD , Bluray , Nebula RED , Warranty July 25th 2013 , Tactx Keyboard , Tactx mouse , Tactx Headset and Alienware AW2310 23" Screen .

M17x R2 940XM , 8GB DDR3 , 1TB 2 x 500GB Hybrid Raid 0 , Xfire 6970m , Bluray , Beyond HD screen , Nebula Red

M11x R3  i7-2617M  8GB DDR3  256GB SSD Stealth Black

XPS 720  Custom , i7 2700K , Alienware Water cooling  , 16GB Vengence DDR3 , 240GB SSD Raid 0 , 2TB 2 x 1TB Raid0 , xFire 6990's , Bluray

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