ALIENWARE M17x R4 Graphics issue GTX 675M

Hi, 

Make sure your system is running the latest Bios firmware, click here for the download link. Try reinstalling both the Intel and Nvidia drivers. You can continue to use the Nvidia driver that currently have since that is the latest version. For the Intel driver, use the version listed on the Dell support site. Let us know how it goes. 

Hello

Thanks for getting back so soon!

I will try what you asked for

before that a few other things

I checked the BIOS version. it says its designed for Windows 8.1 (64-bit). Will it work with Windows 7 (64-bit).??

Also when i tried to reinstall the INTEL driver from the resource DVD which came with the laptop, I get the error "THE SYSTEM DOES NOT MEET THE MINIMUM REQUIREMENT".

I am confused with this.

Kindly need assistance.

Regards

Ravitej

HELLO 

Thanks so much for replying.

I checked the Bios file and it says the supported system is Windows 8.1 (64-bit). Mine's a Windows 7 (64-bit).

And yes! The INTEL driver is failing to install. I am trying to install it using the resource DVD that came along with the laptop. It gives me an error "THE SYSTEM DOES NOT MEET THE MINIMUM REQUIREMENT"

I am confused. 

P.S. -- I have yet to try what you asked for @ALIENWARE-RODRIGO.

Hi.

You have a 3D 120Hz LCD panel.

Intel HD graphic is not available for this screen, it relies solely on the NVidia GPU.

Try un-installing and re-installing the NVidia GPU drivers, use an older version, 344.75 is good.

Anything after 344.75 and you risk this.

http://forum.notebookreview.com/threads/windows-10-nvidia-whql-drivers-are-killing-alienware-and-clevo-lcd-panels.779449/page-124

It says windows 10, but it's been affecting windows 7 and 8 too.

After you uninstall, restart your laptop.

When you re-install driver, select custom install and select clean install box.

If issue still persists after this download MSI after burner and check temps during gaming.

If temps are good then you may have a faulty GPU

Hey @ANDREWSI ! Thanks for the headsup!!

But where can I find these intermediate BIOS setups??

This thing is going crazy !!

Thanks

Also, if you do BIOS update - DO NOT SKIP ANY

If your current BIOS is A05 and new available BIOS is A12, then you must install each update in order.

DO NOT SKIP ANY - If you do you may miss a critical update

All these updates are for Alienware M17xR4 - No other model

A05 - http://www.dell.com/support/home/au/en/audhs1/Drivers/DriversDetails?driverId=YNR83

A08 - http://www.dell.com/support/home/au/en/audhs1/Drivers/DriversDetails?driverId=XGPHP

A09 - http://www.dell.com/support/home/au/en/audhs1/Drivers/DriversDetails?driverId=2FR62

A10 - http://www.dell.com/support/home/au/en/audhs1/Drivers/DriversDetails?driverId=MPPG1

A11 - http://www.dell.com/support/home/au/en/audhs1/Drivers/DriversDetails?driverId=Y9N0G

A12 - http://www.dell.com/support/home/au/en/audhs1/Drivers/DriversDetails?driverId=XP73G&fileId=3210573985&osCode=W864&productCode=alienware-m17x-r4&languageCode=EN&categoryId=BI

Hello @ANDREWSI 

Thank you so much for the files.

Now it has solved the screen issue after startup. I am using v344. 75 driver. but the FARCRY 4 game still gets stuck midway. 

I monitored the temps. The high was 85deg C.

Need advice

Ravitej

Is only FC4 crashing?

Are your other games OK?

If your other games are running OK try re-installing FC4.

85C is to high, you need to reduce your temps before you blow your GPU or shorten it's lifespan.

You may need to repaste the GPU diode, Artic silver 5 is the most readily available quality thermal paste available, it is a lot easier to use that the others

Hello @ANDREWSI

Not just FC4, I tried playing Metro LLC, NFS . those games also get stuck. I had this Metal Gear Solid. I did not even try and install it. Do not want to get disappointed.

Well the laptop did complete 3 glorious years. Do you think it has done its part?

And is there a video for me as how to repaste the GPU diode.

Thanks!

You helping me a lot!

https://www.youtube.com/watch?v=VuMcVpUSuBA

I use a old plastic laminated card (like a old membership card) to spread the paste out evenly over the GPU so not to miss any surface.

Be sure to take anti static precautions when dismantling and working on your laptop, the smallest electrical charge (even from your body) can permanently damage your laptop and GPU

Hello @ANDREWSI

I think i have found out a new issue on the laptop.

The laptop randomly freezes. No game running. Lets consider watching a movie. listening to a song. Even goddamn just idle.

Is it the problem related to its Hard drive?

thanks again..

Do you have an old laptop you can take the hard drive out of to swap and test? That would be the easiest and quickest way to tell 100%

Hello @ANDREWSI

Unfortunately I dont. Is there some test for the same or etc? 

The windows exp index gave a 5.9 for the Harddrive

thanks

You can try seatools for windows. It's free software for Seagate HDD's but I think it works on all.

The HDD has already failed the ePSA test, if seatools comes back with fault reports time for a new HDD.

SSD's are cheap, consider it a silver lining by upgrading to a SSD.