tala_roks
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AMD Radeon R9 270x Crashing: Alienware X51 R2

So basically I've had my Alienware x51 R2 for around two years, and about 2 weeks ago i was playing LoL for roughly a couple of hours until my computer crashed with vertical white and grey lines which froze the computer.
Ever since whenever i try to start my computer, it'll load into windows and then a couple of minutes will pass and it'll crash with just a black screen and i'll have to force shut down by holding down the power button.
I've loaded the computer into safe mode and disable the graphics card and then start it up again and the computer works like it is normally, i just cannot play any games which is what i use my computer for...

Has anyone had this problem before and if so how did they fix it or do i just have to buy a new graphics card??

And I'm running the 330 Wat power supply.

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8 Replies

RE: AMD Radeon R9 270x Crashing: Alienware X51 R2

Hi,

It could be a hardware failure with the video card, but we recommend you try to reinstall the AMD drivers first in case it's a driver issue. Click here for the AMD driver download link. Make sure to uninstall it first from Device Manager, under Display Adapters, then restart the system and install it again.

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Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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tala_roks
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RE: AMD Radeon R9 270x Crashing: Alienware X51 R2

I've tried to reinstall and still no lucky, so if it is a hardware failure that requires me to replace it correct?

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RE: AMD Radeon R9 270x Crashing: Alienware X51 R2

If your system is in warranty, send us your Service Tag in a PM so we can look into the repair options.

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Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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tala_roks
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RE: AMD Radeon R9 270x Crashing: Alienware X51 R2

Its no longer under warrenty, because we've had it for longer than 2 years

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RE: AMD Radeon R9 270x Crashing: Alienware X51 R2

Ok, we may have repair services available for a fee, send us your Service Tag if you would like more info about that.  

Alienware Arena

Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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tala_roks
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RE: AMD Radeon R9 270x Crashing: Alienware X51 R2

Service tag is : <ADMIN NOTE: Service tag removed per privacy policy>

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tala_roks
1 Nickel

RE: AMD Radeon R9 270x Crashing: Alienware X51 R2

Service tag is : <ADMIN NOTE: Service tag removed per privacy policy>

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RE: AMD Radeon R9 270x Crashing: Alienware X51 R2

Please send your Service Tag in a private message. To do that, just click on my username and then click on the option to the right that says send private message.

Alienware Arena

Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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