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mimifurby
6 Indium

AURORA R4 CPU FAN FAILURE

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Hi,

My Alienware Aurora R4 was received at home on décember 6, 2012

Worked fine until February 24, 2013, where the "Alert ! CPU Fan failure ... Strike F1 to continue F2 to run Setup utility"  happened for the first time at boot.

I hit F1 and the PC ran withour any problem, no special noise, quiet as usual.

Next days were fine, until March 29, where this happened again. Same on march 30 and today also april 1.

I checked eveything I could with Alien autopsy

What should I do to solve this problem ? This is quiet ennoying, and I am scared to hit the Poweron button each morning now.

 

I am not a gamer, I bought this PC because I make a lot of pictures editing and Videos.

Excuse my English, but I am french and lives in France.

 

Thanks in advance for your help.

Michelle

 

 

Alienware Aurora R4 - Intel i7-3820 - 16 Gb ram - 256 Gb SSD - 1 Tb HDD -

2 Gb DDR5 Nvidia GeForce GTX 680 - 2 x Dell 24" UltraSharp 2408 WFP

Laptop Alienware M11x

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mimifurby
6 Indium

Re: AURORA R4 CPU FAN FAILURE

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Thank you very much for your reply.

 

I will try to call them tomorrow.

I will let you know the results.

Regards,

Michelle

Alienware Aurora R4 - Intel i7-3820 - 16 Gb ram - 256 Gb SSD - 1 Tb HDD -

2 Gb DDR5 Nvidia GeForce GTX 680 - 2 x Dell 24" UltraSharp 2408 WFP

Laptop Alienware M11x

11 Replies
8 Krypton

Re: AURORA R4 CPU FAN FAILURE

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You should give phone support a call. Sounds like your one of your fans or MIO-Board (fan controller) is going out.

They can also help you Diagnose with ePSA Test (outside of Windows).


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mimifurby
6 Indium

Re: AURORA R4 CPU FAN FAILURE

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Thank you very much for your reply.

 

I will try to call them tomorrow.

I will let you know the results.

Regards,

Michelle

Alienware Aurora R4 - Intel i7-3820 - 16 Gb ram - 256 Gb SSD - 1 Tb HDD -

2 Gb DDR5 Nvidia GeForce GTX 680 - 2 x Dell 24" UltraSharp 2408 WFP

Laptop Alienware M11x

mimifurby
6 Indium

Re: AURORA R4 CPU FAN FAILURE

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Hello,

My problem is still not solved, but now the PC is not operational anymore.

A technician came home yesterday morning and replaced the "Processor cooling assembly unit",  which did not solve the problem.

Dell decided that this might be a system-board failure ...

Another technician came this morning with a new mother-board and also a small board "Alienware MS-4194 Aurora FX Master Control Board "

The system-board was DOA !!!............

The technician put back the old system-board and the problem is still there, in addition the ePSA test shows that "some thermal sensors are out of range" with a CPU temperature of 104 °C !!! ...

They are supposed to come back tomorrow with another System-board and also an additional small car, but I do not know what it is.

 

What else can be replaced in my PC ?

I am really angry now, and quite suspicious about the integrity of this PC after all that.

Did other people encountered as many problems withe their Aurora R4 ?

 

regards,

Michelle 

.

Alienware Aurora R4 - Intel i7-3820 - 16 Gb ram - 256 Gb SSD - 1 Tb HDD -

2 Gb DDR5 Nvidia GeForce GTX 680 - 2 x Dell 24" UltraSharp 2408 WFP

Laptop Alienware M11x

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Re: AURORA R4 CPU FAN FAILURE

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Hi Michelle,

There's a 90% chance that the liquid cooling assembly was not installed properly, that's why you're getting that ePSA error. When the technician arrives your house, make sure the technician watches this video related to the installation of the liquid cooling assembly.

Alienware-AlexanderJ
Dell | Alienware Technical Support & Community Manager Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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mimifurby
6 Indium

Re: AURORA R4 CPU FAN FAILURE

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Hi Alexander,

Thank you for the video It is exactly what the  technician did.

A third technician came yesterday with another Mother-board and also a new Top Lighting board.

He put the new mother-board, and same problem as the day before :

The system-board seems to be  DOA !!!............ Hard to believe that 2 new mother-boards seems DOA !!

Same problem, no way to start the PC and access to F12 or F2 or anything else.

So, he put back the initial system-board, and this one gives at least access to the functions and ePSA

The fan seems to behave normally, but the problem is still there, and the ePSA test shows that "some thermal sensors are out of range" with a CPU temperature of 104 °C !!! ...

After a while the temperature raises up and the PC stops.

The guy called Dell, nobody understand what's going on, and decided that it needs to go back to factory.

Now I wait for somebody to pick-up the PC for repair.

It a big frustration, for me, and I am really mad.

Regards,

Michelle

 

 

 

Alienware Aurora R4 - Intel i7-3820 - 16 Gb ram - 256 Gb SSD - 1 Tb HDD -

2 Gb DDR5 Nvidia GeForce GTX 680 - 2 x Dell 24" UltraSharp 2408 WFP

Laptop Alienware M11x

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mimifurby
6 Indium

Re: AURORA R4 CPU FAN FAILURE

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Hi,

 

In addition to my previous post : I think that the 2 Motherboards which seemed DOA were in fact not the right Mainboard for my Aurora, this is the only common sense explanation.

Anyway now, I have to wait as the process of return back to factory is supposed to be launched, I have no way to reach anybody now, it is too late aned they are all away for the week-end !

Alienware Aurora R4 - Intel i7-3820 - 16 Gb ram - 256 Gb SSD - 1 Tb HDD -

2 Gb DDR5 Nvidia GeForce GTX 680 - 2 x Dell 24" UltraSharp 2408 WFP

Laptop Alienware M11x

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mimifurby
6 Indium

Re: AURORA R4 CPU FAN FAILURE

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Hi,

My AURORA R4 was taken out to TechServices for repair.

It comes back yesterday and everything seems to work fine and quietly.

They replaced the CPU Fan and the Liquid Cooling Assembly power unit.

They checked all the cables and connexions.

I am glad to have it back now in good workig condition.

Alienware Aurora R4 - Intel i7-3820 - 16 Gb ram - 256 Gb SSD - 1 Tb HDD -

2 Gb DDR5 Nvidia GeForce GTX 680 - 2 x Dell 24" UltraSharp 2408 WFP

Laptop Alienware M11x

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Re: AURORA R4 CPU FAN FAILURE

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That's great Michelle, thanks for the update!

Alienware-AlexanderJ
Dell | Alienware Technical Support & Community Manager Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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jlallen213
6 Indium

RE: AURORA R4 CPU FAN FAILURE

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So what kind of system did they replace it with.

Aurora R4 __ Quad Core Intel i7 4820k LGA 2011 64 Technology Extended 3.7 GHz (3.9GHZ Turbo) 10mb cache __ eVGA GeForce GTX 770 Superclocked w/ACX Cooler __ ASUS 144hz 1ms 3D 24" monitor __ Razer DeathStalker keyboard 

4 quad channel G Skill Ripjaw Z 8GB DDR3 1600 __ SAmsung 840 Evo SSD 120GB __ Cooler Master Seidon 120mm CPU liquid cooling unit

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