Alien Autopsy and AlienRespawn

Hi,

Would appreciate your help in solving two of my problems:

1)  My M14X came pre-installed with Alien Autopsy and AlienRespawn.  A month into using it, internet connectivity became very, very slow (i.e. it took 20 mins. to load a webpage other than google.com).  I therefore tried system restore (through Alien Autopsy) which solved the internet problem. However, after this, I found that Alien Autopsy was no longer installed (I'm not sure why) so I tried to download the program from the following topic on the dell forums " What is Alienware Alien Autopsy and where can I download?".  However, everytime I try to download, I always get a message that the download did not complete and I need to reboot.  After rebooting, I try to do the same thing and I get the same error message.  I've tried this several times already but it doesn't seem to work.

2)  Everytime I try to Create System Recovery Media on AlienRespawn (using USB device), the program tells me either that no USB key detected or that I need to use a USB device with at least 7GB space. However, the USB i'm using has over 200GB of free space.     

Would really appreciate your help. 

Thanks!