AlienFx lights not working well

Hi,

Follow the troubleshooting steps on this article, also, for the re-installation part, follow ALL the steps on the video "Video: Alienware: Reinstall Alienware Command Center":

www.dell.com/.../SLN128904

Let me know!

Thanks for your reply, however I did all the steps in the video but unfortunately the issue still exists. Any other solutions?

Bios ver. 1.3.9

You're welcome, which Bios version are you running with the system?

Can I go back to the older version??

No, you can't go to an older version.

Try the other troubleshooting steps on this article:

www.dell.com/.../SLN128904

There are no other steps in the article but using the tester and remove and reinstall Alienware command center and already did that

What about the Dimmed or No Lights section?

what should I do? they are marked as shown in the link. I still have the alien head light off till I use the tester and the whole keyboard lights go on after windows logon not when I press the power as before.

I'm having this exact problem. I've run the CC tester and the alien head lights on, but once the test is done it come backs to the same as before.  

Same problem. Been having it since 4 months now. Here is some of the details in points:

• My LEDs wont light up at boot like usual
• They take a long time to turn on, post login
• AlienFX disables almost instantly, but enabling them takes a while for the LEDs to light up
• The Alien Head (Zone 1) does not light up unless you use AlienFX Tester which shows it to be working perfectly.
• I reinstalled Alienware Command Center, but nothing happened
• I was told to do a Power Drain, but it didn't work
• I was told to reinstall Windows, but I didn't do it
• Also changing the brightness via Control center doesn't work anymore

Please think of something other than returning the machine for repairs

I'm getting the exact same issue. I've followed the instructions and reinstalled command center, repaired command center, and the only thing that works to bring all the lights on properly is the tester which is both annoying to have to utilize on every startup and a bit clunky. Any assistance you can render would be greatly appreciated. 

I seem to have this same issue, but in conjunction with something bigger that can't be figure out as of yet. I find that restarting it often solves the problem (may take a few restarts).

I should probably also add that when I turn the computer on it does not light up. I do get the alien fx head in the system tray on the right of the task bar; the system seems to think it is operating properly because when you right-click that little icon it will give you the option to "go dark" even though the lights are off. I have to make the command center "go dark" from the tray on the right of the task bar then "go light" again to have the majority of the lights come on. The hotkeys on the left turn on if you cycle them but there's no way to turn the alien head on without the tester. I've also tried the multiple restarts suggested since my initial post. That method unfortunately produced no fruit for me.