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Alienware 13 Audio Stuttering, beginning around 2/13/15
My Alienware 13 began an audio stuttering issue around February 13th, in which the laptop would make a stuttering/buzzing sound and cause a short freeze of everything for a split second or up to a couple seconds. After several unsuccessful attempts at Windows updates, system restores, and waiting two hours for customer support before giving up, I solved this problem my doing a factory reset. This no longer seems to be an issue.
A google search today reveals that other people are having this problem and attributing a dell program to be the factor. I have linked the forum post below, but they are attributing it to updates for the Dell Support Assist Program. Hopefully Dell reads these forums and takes note.
www.sevenforums.com/.../361186-audio-stutters-buzzing-caused-dpc-latency-2.html
LordZog
109 Posts
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February 15th, 2015 17:00
This is a known issue and Dell will be releasing updated BIOS's and updated SupportAssist to be compatible with the new BIOS's. The BIOS fan control still works fine, so you won't have heat issues, but the SupportAssistAgent that is installed running in the background is doing its own testing and causing freezes, fan spin up, HDD activity, and even reboot issues have been seen on an AW 17 (2013) that a friend has. This will be fixed, just a matter of time. Some just need a hotfix application fix, others need a BIOS upgrade to support these new low level tests.
mem5001
1 Message
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February 15th, 2015 21:00
also experiencing this as of the past day or two
i m glad i found this forum post. i was uninstalling stuff trying to figure out what it is.
i tell you... this is the LAST time i buy a cutting edge laptop. this little thing has been nothing but problems.
justapanda
1 Message
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February 15th, 2015 21:00
I've started to experience this as well. I have an AW15 and everything was fine up until yesterday. I'm going to try some of the things mentioned in that link and see if I can get it resolved.
Fingers crossed!
LordZog
109 Posts
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February 16th, 2015 13:00
Nothing wrong with cutting edge, but, with an application like SupportAssist, it has to support multiple Alienware models, Dell models, different devices per machine, etc. and there will be issues with Low Level Diagnostics on multiple models. with brand new and cutting edge, sometimes we're the Beta Testers. Dell can only test software on devices they have, and I'm sure no engineer has every model in front of him to test.