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shavedfish
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Alienware 13 laptop fans issue

Hi, I'm having trouble with the fans in my laptop, have had since I bought it new.

When in non-game use there's just a very quiet fan, no problems.

When I'm in game the other fans go on and they're a bit noisy, but they're working great to keep it cool.

The problem is after I close the game and after the laptop cools down the fans still stay on full blast. I've tried just leaving it like that for ages but they don't stop. And worse after a while they'll start to make a nasty v. loud buzzing noise (this same buzzing in the fans also sometimes happens just for a second during startup).

The only solution I have is to put the laptop to sleep and then wake it up again, after which everything goes back to normal. But I wish I didn't have to do this every time I close a game.

Is this a problem anyone's familiar with? Is there a way I can test the fans or the heat sensor? Or anything else I could try? No idea what I should do, any help greatly appreciated!!

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5 Replies

RE: Alienware 13 laptop fans issue

I moved your post to the Alienware club.  I have some questions regarding the fan noise

  • When did the issue begin? Was anything added to the system prior to the problem?
  • Do you see any excess of dust on the system vents?
  • Is the system shutting down by itself?
  • Is the system overheating? 

You may want to update the BIOS 

A04 for AW 13

1.2.14 for AW 13 R2

I am looking forward to your reply.

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

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shavedfish
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RE: Alienware 13 laptop fans issue

Thanks Terry!

I think the issue has been there since I first got the laptop, which I got in the mail last July. I only noticed it once I started playing games on it, and by then I'd installed a lot of software. I haven't personally added anything in terms of hardware, but the laptop is the base model with the extra 8GB of RAM put in at the factory (16GB total).

It doesn't shut down by itself, and it's not overheating--it gets warm in-game but not hot.

I'll open up the back to blow out any dust and try updating the BIOS and get back to you with how that goes.

Robert

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RE: Alienware 13 laptop fans issue

Thanks Robert,

Please let me know what you find out. 

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

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shavedfish
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RE: Alienware 13 laptop fans issue

Hi Terry,

I opened the back panel (the small one containing the RAM and other things) and blew compressed air in it, and blew compressed air through all the fan vents, and there wasn't really any noticeable dust. I've continued using it for games, and tried a few times over the last week to blow out dust again, but nothing's changed there--the fans still stay on full-blast indefinitely after gaming, and always start making that buzzing/whirring/grating noise after a while.

In terms of the BIOS, I haven't updated a BIOS before so I'm a little nervous but willing to give it a go if you think it would help. The system information on my laptop says the version I have installed is Alienware A04 3/26/2015. I notice the version in the first link you sent is dated 4/17/2015, but is still version A04--would you say it is definitely worth updating from one to the other? It seems strange that it was brand new in July 2015 when I got it but it doesn't have the April 2015 BIOS version? The second link you sent, "1.2.14 for AW 13 R2", do I also need to install that? Sorry, just want to be really sure I know what I'm doing before I dive in! Thank you for this

Best wishes,

Robert

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RE: Alienware 13 laptop fans issue

Robert,

Do you have the AW 13 or AW13 R2? The first file is for the AW 13, the second for the AW 13 R2. If you already have the current version installed of the BIOS I don't suggest reinstalling it.

I know that the fan noise can be annoying but as long as you don't have any other symptoms, the notebook isn't giving errors, or unexpectedly shutting down i don't know if I would worry too much about it. If you haven't yet i do suggest running diagnostics

Specialize in Laptops, Mobile Devices
#IWork4Dell

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