Alienware 13 r3 Video Card Driver Issues

I'm having the same problem with a new i7-based 17 R4.  I called tech support and they couldn't help me.  In fact, the tech suggested I get a refund.

Hi,

New drivers from NVidia with 7th Gen Processors are not installing because this new motherboard from Alienware has a different Hardware ID. In the next driver release from NVidia the issue is going to be fix.

this is not related to your issue but are you able to disable the gpu by pressing FN + F7? on the 6700hq oled version a message pops up saying it doesnt support it. Im thinking of getting this version.

So what you are telling me and your other customers is that Alienware/Dell intentionally released and sold a sub-par product?  I find that a terrible business practice and your company should be ashamed.  I did not spend 2k+ on a cutting edge laptop to be told I have to wait to be able to use it.  I would have been much happier to have waited the extra time and received a functioning laptop.

Shame on you!!!!

random question. are you able to disable the gpu with FN + F7?

gooding98,

The computer does work. In our website, we have all the certified drivers for the computer, and as you know for a driver to be certified engineering will need to test it. nVidia hasn't posted the update, which I'm sure will be done soon. You may also modify the INF file to add the HWIDs manually. There's no subpar product here, just a line of code that needs to be added by nVidia to their drivers for them to acknowledge the new configurations.

yes.  Laptop functions correctly but you can not update video driver.  On another note, I tested the 1050ti driver from dell and it installs.  Performance seems to be worse then the original but it is a step in the right direction i suppose.  I am not sure how that driver has the correct hardware ID but the 1060 driver does not.

AW_Eimy,

Just an FYI,  I don't think you guys know what each other is doing.  I have resolved the issue for the time being using the 1050ti drivers for the AW 13 r3  as this driver DOES have the correct hardware ID associated with it, it doesn't perform to 100% but it is a good start.  I don't understand on why, I as a consumer needed to figure this out.  Do your engineers not talk to each other?  How can you say it is not a sub-par product when you release something that does not have current drivers or software ready for it?  Why not wait on releasing or shipping until Nvidia has white-listed the drivers?

You are correct, it works if I want to browse the internet. However it doesn't if I want to play Battlefield 1 or any other game that requires a driver newer than 396.59 which BTW are over 6 MONTHS OLD!!!!!!!! ***. Do not make me regret buying another Alienware. My last laptop was a Razer, the one before that was Alienware and if it were not for the OLED screen on this oneI would never had bought another one. I was hoping you had changed. Since Nvidia just posted new drivers yesterday I would bet we are a month or so out from gaming on this machine.

Thank You