mrive1986
1 Copper

Alienware 14 LCD Problem

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Hello,

I've been trying to figure out what's wrong with my Alienware 14's LCD. I've updated to the latest nvidia drivers and the computer has been working fine. I can run game games perfectly fine but everytime my computer goes idle, the bottom have of the screen goes black and the other half gets blurry (like watching a blurry channel on tv). Anyways, I've ran stress tests on my GPU and nothing. Then I reinstalled the nvidia drivers and it was fine for a while but started to act up again. Finally, when it happened again I connected my laptop to my TV using an HDMI cable and viola everything looked fine on the TV. So i'm I think i'm pretty sure it is the LCD but i'm scratching my head because it's practically new. Could it be a faulty connection?? Or does the whole LCD panel have to be replaced? 

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RE: Alienware 14 LCD Problem

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Yes the LCD needs to be replaced, if you are still under warranty and you live within US or Canada send me a PM with the service tag and a brief description of the problem so I can help you, otherwise contact the technical support site in your country so they can assist you. 

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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Moderator
Moderator

RE: Alienware 14 LCD Problem

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Yes the LCD needs to be replaced, if you are still under warranty and you live within US or Canada send me a PM with the service tag and a brief description of the problem so I can help you, otherwise contact the technical support site in your country so they can assist you. 

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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mrive1986
1 Copper

RE: Alienware 14 LCD Problem

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Thanks. I will most likely purchase the LCD off eBay and replace it myself because my laptops warranty ran out on October 14th.