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Rishalin
1 Copper

Alienware 14 - Reinstall Windows 8

Hello,


Please could someone guide me with my issue.

I have a new 2014 Alienware 14. It came pre-loaded with Windows 8 - however after the upgrade to 8.1 my recovery partition is corrupted and I cannot restore the original Factory Image.

I have a retail copy of Windows 8 64bit. I am trying to reload my Alienware with it - however I am getting stuck on "Getting Files ready for installation 2%).

I have configured the bios :

SATA : AHCI

Boot : UEFI


I have read that people tried using boot mode legacy - but when they try to change back to UEFI - Windows does not boot.

Please advise.

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2 Replies
Moderator
Moderator

RE: Alienware 14 - Reinstall Windows 8

Hello Rishalin!

In that case you can send me a PM with you service tag for me to check if there is something I can do to help you.

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
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Tesla1856
6 Gallium

RE: Alienware 14 - Reinstall Windows 8

That should work. Maybe try creating bootable flash drive from DVDROM .ISO.

However, I wouldn't burn a Win8 license on this machine if it's the same version as originally installed. Just call Dell to get Recovery Media.


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